Department Summary
At DISH Wireless, we reimagine connectivity through new platforms, new business models and new ways of thinking.
Today, we are building America's first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can.
Job Duties and Responsibilities
Position Summary:
With a passion for motivating people, you will be the narrator of the DISH Wireless story, from the beginning and anchored to the customer. You will build and lead a team of highly motivated, technical marketing and customer experience professionals with a charter to build awareness for how DISH Wireless will change the way people, machines and businesses connect and communicate. Through your messaging, users and partners of DISH Wireless will be empowered to creatively leverage our next generation solutions (5G, edge, cloud...) to make what is unimaginable today, tomorrow's reality. DISH Wireless aims to disrupt the market by empowering business partners, customers and developers with unparalleled capabilities to do their jobs more effectively and to pursue new business opportunities. Our greatest successes will be solving problems together with our customers that don't even exist today. Your role in that success is critical and will take acute focus on all areas of the DISH Values from Creativity to Pride to Adventure to Winning. Thriving at the intersection of technology and business, you must be comfortable immersing yourself in the details on each end of the spectrum, communicating our story and solving customer's problems every day. You are fueled by the need to innovate and foster value creation while acting as the customer's ambassador, focusing on the customer's holistic DISH experience. As an ambassador of creation, you will be on the front line as we aim to democratize wireless, reimagining how business is conducted.
About You:
• A passion for customer-centricity, working with customers, partners and user communities everyday. Listening, learning and teaching• A strong leader of people on your team and across the organization• Consistently curious and adventurous where creativity meets action• An enthusiastic, clear communicator and creator of clear and highly visible shared understandings; A good story teller• Fully engaged, a persistent advocate with a bias toward action without being abrasive• Have strong curiosity across marketing, technology, and other disciplines• Not afraid to respectively challenge the status quo or executive leadership when needed; An accurate and consistent voice of the customer• Have a passion for mentor-ship, relationship building, collaboration and team development• Takes pride in work of self and the team• Driven by a desire to win today and tomorrow, leaving a lasting legacy for generations to come Responsibilities• Establish the enterprise and wholesale wireless solutions brand identity, including B2B, B2B2B and B2B2C, unlike competitive focus that is primarily driven by B2C entanglement• Fortify and evolve messaging for DISH Wireless products, services, applications and experiences• Be a product evangelist with customers, prospects, analysts, partners, executive stakeholders and employees
Responsibilities:
• Own the customer experience, including end-to-end lifecycle benchmarks/standards for both human interactions and digital-born customer interactions• Drive user engagement outcomes that exceed business expectations• Discover and validate viable and valuable technology driven solutions to customer problems that deliver them inspired and delightful experiences and solutions they will love• Own the sales channel marketing enablement strategy and execution, driving massive adoption of the DISH Wireless Platform across Solutions Partners, Service Integrators, Channel Partners, Mobile Virtual Network Operators, etc.• Build and lead the company's Vertical Marketing and Customer Experience teams as the 'go to' subject matter industry experts for identified target verticals• Digital-first content creation and on-going management for marketing materials, RFI/RFP messaging, waste papers, sales presentations, digital properties (internal & external), sales education, industry events, etc.• Be an inquisitive and learned student of the business; technically, operationally, financially and most importantly customer-driven; Know your business• Instill data driven decision making as the expected norm not the exception; you will lead by example• Be and be known as a leader within the company and be a role model for the company's culture
Skills, Experience and Requirements
Skills, Experience and Requirements:
• Preferred MBA and 10+ years of technical marketing, vertical marketing or marketing management experience.• Proven C-level engagement experience driving great user experiences that solve critical customer problems• Customer Experience is innate in everything you do, demonstration of this practice across customer interactions and across the customer journey a must• Preferred experience working with B2B, B2B2B and B2B2C Partner platforms• Demonstrated track record balancing the conceptualization of strategic initiatives with tactical execution• Demonstrated understanding of general and financial management, including prior accountability for profit and loss• Experience working with cross-functional and vertical teams, including Corporate Marketing, Product Management, Project Management, Engineering, IT, Operations and Sales (Direct & Channel).
Salary Range
Compensation: $133,000.00/Year - $190,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Candidates need to successfully complete a pre-employment screen, which may include a drug test.