Job Description

GENERAL DUTIES & RESPONSIBILITIES
• Supports initiatives of merchant sales organization and carries individual and/or team quotas shared with the sales organization.
• Closes sales generated through a variety of methods including inbound calls, Email, and cold calling.
• Informs customers of company promotions and upgrades, uses persuasive techniques to motivate customers and urges timely purchases to meet qualifications for discounts.
• Qualifies opportunities, identifies decision makers, determines customer needs, explains product/service alternatives, recommends most suitable products/service(s), identifies features and benefits, overcomes customer objections and closes sales.
• Reports daily or weekly activity to sales manager or inside sales management.
• May respond to inquiries and resolve problems.
• Attempts to cross-sell or up-sell each account.
• Prepares required sales documentation.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree in business or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of company products, services and business operations to enable resolution of customer inquiries
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Requires negotiation and communication skills, both written and verbal
• Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience (all levels of management, employees, clients and public
• Good understanding of the sales process
• Requires solid decision-making and problem solving skills
• Analytical skills are required to determine client business needs and requirements
• Requires excellent time management and organizational skills
• Ability to remain calm under various levels of pressure
• Limited field activity may occur but only on an infrequent basis.

FIS JOB LEVEL DESCRIPTION
Developing professional role. Fully qualified sales representative who has advanced beyond entry level. Continuing to expanding professional expertise, applies company policies and procedures to resolve a variety of issues. Has working knowledge of company products and services. Typically sells through a specific channel, having own territory, or working on a team and is responsible for small to medium-sized quota/territory. Normally receives general instructions on routine work, detailed instructions on new project or assignments. Typically requires three to five years of sales experience.