Invitae
Invitae develops tests that detect genetic variations associated with cancers and inherited disease.
Boulder, CO
Remote

Field Application Scientist, NGS - US Midwest and Eastern Canada at Invitae

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Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life.

Territory: 

US - OH, KY, TN, MI, IN, WI, IL, MN, IA, MO, ND, SD, NE, KS
Canada - MB, ON, QC, NL, NB, PE, NS

Position Summary:

The Field Application Scientist provides support and training on Invitae Research Use Only products. This individual will support business development functions in the achievement of regional sales targets by delivering product line specific pre- and post-sales related customer support activities.

Responsibilities:

  • Provide high quality post-sales support by training and visiting customers, delivery of email support, and general follow up of customer’s inquiries and/or requests.
  • Acquire and maintain theoretical and practical knowledge of targeted sequencing methodologies for use in clinical based applications.
  • Acquire and maintain scientific and competitive knowledge and market segment view for support of customers, sales and service. Keep up to date with the scientific community in regard to RUO assays currently on the market.
  • Provide high quality pre-sales support by giving presentations and demonstrations on Invitae RUO products. Participate in the organization and management of these events as required.
  • Work effectively with Sales in regional accounts.
  • Track, record and document relevant information in CRM related to all technical inquiries from customers. Document complaints and work within the organization to record and resolve these issues.
  • Help develop and maintain FAQs and Knowledge Base related to technical aspects of Invitae RUO products
  • Ensure that high value customer collaborations are effectively supported leading to Key Account adoption of the Invitae RUO targeted sequencing technology
  • Participate in trade shows as needed. Help find new sales prospects
  • Provide technical support for customers, other FAS team members, and marketing and sales personnel.
  • Resolve customer issues effectively.
  • Must be able and willing to travel 50-75% to support customers.
  • Additional duties as assigned.
  • Located in the following areas: OH, KY, TN, MI, IN, WI, IL, MN, IA, MO, ND, SD, NE, KS.

Experience:

  • Customer facing experience in genomics in a sales or support role, 1-5 years minimum.
  • Laboratory experience to include expertise in basic techniques related to Next Generation Sequencing products and related instruments along with a strong Molecular biology background.
  • Ability to cultivate strong and positive relationships both internal and external partners.
  • Ability to troubleshoot technical problems.
  • Ability to work with other team members to ensure that projects are handle successfully while building positive relationships with others within the company.
  • Exceptional communication and presentation skills-including being able to articulate the information in a clear and concise manner in both oral and written presentations.
  • Exceptional organizational and planning skills.
  • Experience using Google Apps, MS Office, Confluence, Salesforce

Education:

  • Knowledge and skills acquired through completion of a Masters' degree or PhD in Molecular Biology, Genetics, Biochemistry, or equivalent combination of training and experience. Knowledge in cancer biology.

Invitae offers a competitive total rewards package, which includes healthcare coverage, 401k, and a broad range of other benefits, outlined below:

  • Health, dental, vision, short- and long-term disability, and basic life insurance coverage
  • Paid time off, holiday pay, parental leave, and other health and wellness supports

#LI-REMOTE

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Where we are

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
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What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

An Insider's view of Invitae

What’s the vibe like in the office?

Collaborative - when I walk through the Invitae office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Invitae. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

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