Federal - Solutions Engineer, Zoom Phone
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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Currently, we are looking for a Federal Zoom Phone Solutions Engineer. The ideal Zoom Phone SE is passionate about our Cloud Meeting vision and can act as a customer's trusted advisor, technical consultant, and will have exceptional experience in PBX/telephony systems. This individual will work with customers to help create the customer's true UCaaS platform combining Zoom Video and Zoom Phone.
Responsibilities:
- The ability to Diagnose and troubleshoot all Zoom Phone issues and assist customers in maintaining a stable, integrated, true UC platform
- To Provide high-level technical support to all Zoom Phone customers
- Troubleshoots and reproduces customer technical issues to resolution and/or escalate
- Applies expert knowledge of Zoom Communication services and phone technology
- Responsible for training customer administration of Zoom Phone platform
- Ability to answer complex technical questions in a clear, concise, and understandable manner
- Must have the ability to understand a customer's network and relevant infrastructure quickly and pinpoint integration possibilities
- Responds promptly to escalations while keeping detailed case notes
- Manage escalated issues and collaborate with other internal departments to expedite resolution
- Help develop and maintain customer-facing and internal help articles
- Perform lab testing, work with Architecture team
- Presales Engineering of VOIP solutions
- Provide subject expertise as required
Requirements:
- 5+ years experience supporting technical sales for Collaboration Products in Federal Civilian, Government, or DoD environments is preferred. (i.e. DHS, SEC, IRS, VA, DISA, US Navy, US Airforce, US Army)
- Working knowledge of government accreditations, federal systems, and networks (FedRAMP, IL4/IL5/IL6, NIPRNet, SIPRNet, etc.)
- Working knowledge of: Unified Communications, Video Conferencing, IP Telephony, SAML/SSO, firewalls, routers, MPLS networks, reverse proxies, etc.
- Competitive understanding of industry and related protocols including SIP, H.323, Microsoft Teams, firewall traversal, VoIP, etc.
- Government Security clearance preferred, but not required
- Cybersecurity certifications preferred, but not required: CISSP, OSCP, CISM, CEH, GSEC.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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