Enterprise Relationship Manager

| Greater Denver Area | Hybrid
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About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 30,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices. We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A Little About the Role

The Enterprise Relationship Manager will help support Enterprise (centers with 10+ locations) childcare organizations from post acquisition through successful onboarding/installation. This person is extremely customer focused and will be the point-of-contact for all needs of the customer post close, including the successful outcome of new customer software installation, ensuring awareness of Procare Support offerings and additional services. This person will provide excellent customer service and builds a positive relationship with our Enterprise customers.

Requirements

What you will do

  • Establish and manage an advisory relationship with Enterprise clients to address concerns, sell additional products and services to meet their operational needs
  • Review product and service performance with clients to ensure adoption and satisfaction
  • Coordinate client training to educate users and optimize the utilization and effectiveness of Procare's products and services
  • Achieve established performance and sales expectations. Own overall relationship with assigned Enterprise clients, including: New sales, increasing adoption, ensuring retention and satisfaction
  • Establish a trusted/strategic advisor relationship with each client and key personnel and drive continued value of our products and services
  • Develop, prepare, and nurture the customer for advocacy and reference-ability
  • Work with clients to establish critical goals, define KPI’s and aid the client in achieving those goals through Procare products and services
  • Facilitate client satisfaction surveys and reviews
  • Advocate client needs/issues cross-departmentally, manage and resolve disputes and lead communications
  • Liaising with internal departments and key client personnel to ensure needs are fulfilled effectively – primary point of contact for Support, Billing, Product
  • Conduct business reviews with clients to ensure satisfaction with products and services
  • Participate in regularly scheduled client meetings to build and maintain relationships with existing accounts
  • Update CRM/BAM with all activity/opportunity/correspondence for maximum visibility and transparency across the organization
  • Lead special projects for clients as needed.

Our Ideal Candidate Will Have

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  • Salesforce, CRM experience
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong relationship management skills
  • Strong analytical and problem-solving skills
  • Proven history of building relationships with C-Suite level executives
  • Proficient with Microsoft Office Suite or related software
  • Minimum 3 years in an account management role that includes maintaining the customer relationship
  • Self-motivated, enthusiastic, and positive demeanor required

Benefits

Why Procare?

  • Excellent comprehensive benefits packages for full-time employees, including: medical, dental, & vision plans- choose the plan best for you
  • HSA option with employer contributions of $50/mo
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • RTD ECO-Pass for all Denver employees
  • Tuition Reimbursement up to $2,000/year
  • Casual workplace environment
  • Promote from within
  • Prime downtown location close to restaurants and entertainment

Salary

$60,000 - $100,000 DOE

Location

This position is based in our downtown Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. While we are mainly working remotely now, this will eventually be an in-office position and candidates must be willing and able to (eventually) work from our downtown Denver office.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • New RelicAnalytics
    • InVisionDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HootsuiteCMS
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

We are in Downtown Denver, one block from 16th St. We're on the 18th floor and love our 360 mountain views, lobby Starbucks, and proximity to RTD.

An Insider's view of Procare Solutions

What’s the vibe like in the office?

The Denver office has a professional yet laid back vibe. I think we really have a "get business done while having fun" mentality. It truly feels like a team effort regardless of which department you work in - we succeed together.

Chantel

Human Resources

How does the company support your career growth?

I’m pretty new to the marketing world. I started in the MDR role a year ago. I was able to learn the basics not only in marketing but of the company in general. More recently, I’ve moved into a demand generation specialist role which I’m so excited about. Now, I have the opportunity to learn another side of marketing and dive deeper into it.

Courtney

Marketing

How do you make yourself accessible to the rest of the team?

Two of our values are Elevate One Another and Respect all Perspectives, and being accessible is key. In addition to welcoming a stop by my office or message via Slack or email, my calendar is open for employees to schedule time to talk, collaborate on an idea, share an opportunity for process improvement, or get my perspective on their career goal

JoAnn

CEO

What are Procare Solutions Perks + Benefits

Procare Solutions Benefits Overview

Excellent comprehensive benefits packages for full-time employees, including: medical, dental, & vision plans- choose the plan best for you.
HSA option with employer contributions of $50/mo.
Medical, Dependent Care, and Transportation FSA Plans.
Company paid Short and Long-Term disability and Life Insurance.
Vacation time, holidays, sick days, volunteer & personal days.
401K Plan with employer match and immediate vesting.
RTD ECO-Pass for all Denver employees.
Tuition Reimbursement up to $2,000/year.
Casual workplace environment.
Promote from within.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Mandated unconscious bias training
Our training goes beyond "don't discriminate"; we tackle unconscious bias, microaggressions, & other problematic behaviors. All employees are expected to actively contribute to a respectful workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
All Denver Employees will receive an EcoPass
Company-sponsored outings
Procare Software hosts company outings Annually.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $2,000.
Promote from within
Customized development tracks

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