The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

Please note this is a hybrid role in our Denver office.

About The Role:

• Take ownership of strategic clients onboarding and/or hands-on implementation projects.
• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Act as a project manager to ensure implementation timelines are met
• Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Own & deliver executive business reviews on a quarterly basis with a segment of the strategic customer base
• Empower customers to connect their goals and challenges with the solution in monday.com
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Build, own, and execute client success and onboarding plans
• Spearhead internal cross-functional improvement projects
• Represent the voice of the customer and influence product development roadmap
• Build and maintain relationships with monday.com delivery partners to assure successful deliveries.
• Be an escalation point for partners and their clients throughout the PS project delivery process
• Train and enable new service partners, and maintain strong Center of Exellence (CoE) for existing service delivery partners

Social Title:

Enterprise Customer Success Manager

Social Description:

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Requirements

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For Colorado-based hires only: Compensation Range: $80,000-$120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations. 

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