Enterprise Business Development Representative (BDR)
Scaled Agile, Inc., (https://www.scaledagile.com) is the provider of SAFe®, the world’s leading framework for enterprise agility. Through learning and certification, a global partner network, and a growing community of over 400,000 trained professionals, Scaled Agile helps enterprises build better systems, increase employee engagement, and improve business outcomes.
Based in Boulder, Colorado, Scaled Agile is a member of the Pledge 1% corporate philanthropy movement, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.
Overview of position:
In our new role for the Enterprise Business Development Representative (BDR) you are a key team member focused on driving identifying new business opportunities and helping our regional teams maintain insightful information about their customers. This specific role will be a fun entrepreneurial opportunity as you will be teamed with two of our emerging market focused field teams -- US Federal business and European business.
You will help manage lead flow into Salesforce and to the Enterprise Solutions and Services reps. Supporting customer questions and ensuring timely response. Applying strong administration skills and helping to manage our Salesforce customer date. This is an entry level to junior level role ideal for someone looking to learn the art and science of sales to grow your career.
What you will do:
- Enterprise Lead and Case Management
- Qualify incoming enterprise leads and pass to the correct Enterprise Solutions and Services Reps
- Build internal and external relationships with customers in our US Federal and European marketplaces
- Salesforce input of incoming leads from industry events, meetups and trade shows
- Enterprise Customer Communications
- Enterprise Customer Support (Day to day questions, customer support calls, partners sync) and advice
- Ensure that new enterprise leads are proactively contacted within 24 hours
- Enterprise Customer Administration
- Enterprise contracts management (initial contracts and renewal)
- Ensure documents are signed, filed and and attached to the right lead, contact and/or opportunity; support contract redline and amendment flow
- Support processing sales orders
- Administer Enterprise ELS/BPA On boarding and consumption
- Perform regular reviews of enterprise customer courseware usage
- Be part of the team working to refine the Renewals process
- Enterprise Customer Salesforce Data Management
- Ensure Salesforce has up to date Enterprise account owners to enable lead flow into those owners as new leads enter the system
- Support Salesforce.com Enterprise data entry, data integrity
- Preferred that the candidate has some SAFe knowledge (SA level) and/or agile practice.
Skills and experience that are important for the role:
- Bachelor’s Degree with 1-3 years of applicable experience
- Willingness to learn new technologies, self-motivated, and able to work independently and cross-functionally
- Excellent communication and interpersonal skills
- Experience with managing Salesforce data and reporting
- Working understanding of Agile principles and practices
- SAFe Agilist certification a plus
Where you’ll be working:
This position is located in our corporate headquarters and learning center in Boulder, CO.
Why Scaled Agile?
We are a growing organization with a proven revenue model and a serious opportunity to be the global market leader in software and systems development knowledgeware.
This is a place for people who love technology environments, geek out on methodologies and are always thinking about how things can be improved.
We are a group of seasoned professionals and systems thinkers who are passionate about our mission of helping the biggest organizations in the world improve the way they produce software and create real value. We're profitable, we're agile.
If you are looking for an opportunity to contribute to the direction and success of a vibrant business we'd love to hear from you. Please provide a resume and a few thoughts on why you think you’d be a great fit. We still read cover letters.