Enterprise Account Manager

| Remote
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Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION 

We are currently seeking a proven, proactive and performance driven Enterprise Account Manager for our Enterprise Accounts group, working daily with our largest agency customers. The Enterprise Account Manager is responsible for the day-to-day management of all Enterprise client deliverables for one or more accounts. They responsible for maintaining a high level of client satisfaction by meeting all relationship, communication, project and governance goals set by the client and Vertafore. The role demands leveraging working relationships across Enterprise customer's team, company and agencies.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following: 

 
  • Expand Vertafore's positive relationship with Vertafore's largest customers by: 

  • Coordinating and managing the client governance plan and cadence 

  • Coordinating and managing the client communication plan and cadence 

  • Managing day-to-day sales and operational items as they arise by understanding the issue, creating accountability within Vertafore and the client, and driving the items to resolution across multiple teams and organizations 

  • Understanding and resolving account and billing concerns 

  • Coordination and management of the customer's multiple migration, consolidation, custom software development and other projects related to Vertafore's products and solutions within the assigned account(s) 

  • Retain existing revenue through building and maintaining a high level of customer satisfaction

  • Establish collaborative relationships with the customer's operational and technical VPs and Directors 

  • Expeditiously and effectively resolve customer concerns and strategic objectives 

  • Engage with Vertafore senior leadership and internal teams to quickly resolve customer account items

  • Regularly perform against individual quarterly activity targets tied to specific relationship objectives 

  • Deliver support and insight to the content of the of Enterprise Account Plans and Pursuits 

Knowledge, Skills and Abilities:

 
  • Proven track record of achieving goals and delivering on customer expectations and priorities 

  • Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain customer confidence

  • Excellent verbal, written and interpersonal skills with an aptitude for building strong, meaningful c-level client relationships

  • Understanding of Salesforce.com and other key sales technologies used for Business Development, Opportunity creation and activity tracking

  • Experience within a multi-dimensional operating environment is essential (i.e., not a mono-line, single market environment).

  • Self-motivated and ability to work independently

 

Qualifications:

  • 5 years of related software sales and account management experience preferred 

  • Bachelor's degree preferred

 

Additional Requirements and Details:

  • Travel required up to 50% of the time. 

  • Located and working remotely. 

  • Occasional lifting and/or moving up to 10 pounds.

  • Frequent repetitive hand and arm movements required to operate a computer.

  • Specific vision abilities required by this job include close vision (working on a computer, etc.). 

  • Frequent sitting and/or standing.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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