Enterprise Account Manager – CPaaS, SaaS (Remote)

As a key member of our Enterprise Account Management Team, the Enterprise Account Manager is responsible for working a set of accounts with the Enterprise Account Base in developing deeper relationships and growing the Account revenue as well as gross profit by driving our CPaaS solution.   

REPORTS TO:   Vice President of Enterprise Account Management

Position Responsibilities

• Desire to build and optimize the post-sale customer relationships daily, while driving customer satisfaction.
• Become a main point of contact for the customer account base.
• Perform day to day management of the assigned accounts and have complete awareness daily, of the account base activity.
• Drive and achieve new revenue growth within a base to attain and exceed the monthly quota targets.
• Position and sell our paid CPaaS services.
• Accurately forecast Sales & Revenue expectations monthly.
• Provide timely, detailed, and accurate reporting to internal and external audiences.
• Champion customer needs/concerns from the account base to the VP of Enterprise Account Management and across the internal departments.
• Do quarterly Account Reviews for your Account Base.
• Other duties as assigned.

Requirements

Education:

• Bachelor’s degree in related field highly preferred

Expertise & Experience:

• • Top performer of driving growth in Sales revenue and Gross Profit through an account base.
  • Proven success in hitting monthly/quarterly sales quota with a strong path of overachieving.
  • Strong experience in supporting and the selling of SaaS products.
  • Establishing strong relationships with customers and partners to align on the overall approach in supported regions.
  • Complete understanding of IntelePeer’s product set and the competitive marketplace that exists for IntelePeer.
    • An understanding of Customer Success Management and how to adapt to daily activity.
    • Demonstrated ability to interact daily with customers at all organizational levels.
    • Excellent communication skills and strong work ethic; a self-motivated team player.
    • Ability to build a comprehensive Account Plan to facilitate deeper/wider relationships in assigned accounts
    • Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and understanding of Customer Success (CSM).
    • Proficient in Cisco WebEx
    • 10+ years of Sales experience with focus on upselling/ cross-selling to drive overall revenue growth
    • Strong experience in the SaaS and CPaaS industries with knowledge of SIP trunking, Unified Communications, cloud-based communications for the Enterprise and Contact Center market

Competencies:

• • Superior verbal and written communication skills
  • Willing and able to accommodate travel when needed
  • Astute interpersonal relationship management
  • Positive, professional attitude
  • Quality- and customer-service driven to consistently delight customers
  • Strong initiative, self-motivated, proactive, and resourceful
  • Utilizes strong organizational and prioritization skills
  • Team player who is willing to go above and beyond to help others