DIRECTOR OF SALES

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About the Role:  This is a unique opportunity for a rising executive to lead sales for a private-equity backed SaaS company. Depending on your experience, this role could be changed to a Vice-President of Sales level position.  

We are seeking a driven leader with experience scaling channel sales and inside sales at a B2B SaaS or communications company. FluentStream is rapidly-growing and desires to continue our consistent track-record of double-digit organic revenue growth.  

Reporting to FluentStream’s President, you will be an integral part of the company’s leadership. You will be personally accountable for achieving our organic growth objectives, including oversight of our direct, inside sales team and rapidly-expanding partner channel. You will be responsible for driving cost-efficient growth, accelerating our direct client acquisition efforts by hiring and coaching a team of inside salespeople, and, in addition, you will build our indirect channel sales program by fostering relationships with our distribution partners and growing the channel sales team. You will be responsible for maintaining our exceptional level of personalized client service while scaling the team to support thousands of clients and $100M in ARR.

The ideal candidate is an energetic, analytical, competitive, motivated, and empathetic leader who is able to help us continue to grow our team and our people. 

Responsibilities:

  • Lead and drive overall sales strategy to develop and close new business
  • Lead the inside sales team (SDRs and AEs) and manage the sales process from lead generation to client acquisition
  • Implement and execute an indirect go-to-market program aligned with our growth objectives. Generate pipeline and sales through joint account planning and prospecting with partners. Plan and lead partner marketing and field activities
  • Architect a high-achieving sales team through hiring, training, inspiring and coaching
  • Plan and execute against sales quotas and department goals
  • Coach direct reports regarding key account strategies to drive closure
  • Report on sales activity and forecast to FluentStream’s leadership team
  • Directly participate in closing deals with target accounts and partners
  • Maintain a personal presence and be visible to partners, clients and all employees
  • Establish strong relationships and partnerships across departments and collaborate on solutions that remove roadblocks to sales execution and growing revenue
  • Build enablement and engagement programs that empower channel partners and sales reps to expertly position and sell FluentStream’s services
  • Refine and continuously improve our sales approach, benchmarks and objectives to support high-performance standards, pipeline metrics, and sales velocity. Use data to measure, drive, and improve high-velocity sales processes

ABOUT YOU:

  • You are a natural leader, an energizer, who inspires their team to be high performers
  • You get stuff done. You have a bias for action
  • You believe flawless execution is more important than good ideas
  • You believe that results are driven by process discipline where activities lead to closes
  • You are comfortable with uncertainty and change
  • You don’t tire from obstacles; you identify and execute solutions
  • You love building, shaping, and creating teams
  • You don’t guess and hope; you design experiments, measure, and learn
  • You are ambitious and want your career to scale as fast as your pipeline
  • Experience leading commercial teams of 10+ employees  in a hyper-growth SaaS company
  • Proven record of successfully building sales teams that consistently exceed high expectations in a high-velocity, high transaction volume environment
  • 8+ years of experience in sales
  • 4+ years of management experience at a B2B SaaS company
  • Experience defining long-term sales excellence vision aligned with company strategy including development of sales strategies for new customers, renewals and upsells
  • Must be able to analyze and evangelize data to refine sales processes, including SDR cadence management, outbound activity analysis, pipeline management, individualized coaching plans, and forecasting 
  • Ability to develop long-term relationships and partnerships with internal and external stakeholders
  • Experience leading both inside sales and indirect, channel sales teams

What We Offer: Compensation package will include a competitive base salary and performance incentives. Additional benefits include:

  • Company equity program
  • Health Insurance, Dental Insurance, Vision
  • Unlimited PTO policy
  • Paid Family Leave
  • 401k plan
  • Professional Development / Education Reimbursement
  • Dog Friendly
  • Commuter (RTD) discount
  • Fitness (Movement) discount
  • 40+ Company events per year

FluentStream is one of Colorado’s fastest growing software companies, according to the experts at Inc. 5000. We are a fun, fast-paced and innovative software company based in the RiNo neighborhood of Denver.  Our mission is to automate and simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • iOS/SwiftLanguages
    • AndroidLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • AWS (Amazon Web Services)Services
    • QuickSightsAnalytics
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What are some social events your company does?

We have an annual event where employees get to meet in person and engage in fun team-building activities.
In addition to that, we plan virtual happy hours and games, either by team or with the whole company.

Kala

Technical Recruiter

What does your typical day look like?

My typical day at FluentStream is generally filled with exciting challenges. Setting my team up for success whether through 1:1 meetings or in the midst of a customer interaction is always a thrill. I love helping my agents improve everyday. My daily work at FluentStream embodies our core value of Continuous Improvement Isn't Optional and I am prou

Gary

Support Team Lead

How has your career grown since starting at the company?

My manager is very open and accepting of career and professional development conversations. I expressed my goal to earn more seniority within the company, and we came up with a plan to help me achieve that goal. After successfully completing my objectives, my manager helped me achieve my goal and I was promoted to a more senior title months later!

Lauren

Senior Manager, Financial Planning and Analysis

How do you empower your team to be more creative?

The most important thing is to ask for ideas and not “punish” people when the ideas don’t work. If you don’t try, you’ll never get better. I try to model this as much as possible - when my ideas fail or if I make a mistake, I acknowledge it and fix it. I encourage others and try to reward this type of behavior.

Teresa

CFO

How does your team reward individual success?

FluentStream launched Cooleaf, a recognition and rewards platform; it's an excellent way for our team to stay engaged by giving recognition in real time to celebrate wins by doing just that. While you can earn points and redeem rewards for gift cards, swag, merchandise, or donate your points to charity, the authenticity of the shoutout is genuine.

Ashley

HR Generalist

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Fitness benefit as well as team workouts.
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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