Director, Sales Operations

| Greater Denver Area | Hybrid
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ABOUT ADACTION 

At AdAction, you’ll be working with an innovative group of performance marketers in the ever changing AdTech industry. Our goal is to drive quality traffic at scale for our clients with a primary focus of driving real value for our end consumers. At the heart of everything that drives AdAction are the people who work here and strive to make an impact on the success of the business.

Our people love working at AdAction because they’re challenged by unique and difficult problems in a nimble startup environment that’s backed by six plus years of success in performance marketing. Our employees also enjoy perks and benefits like:

  • Health, vision, and dental insurance
  • Up to 6% 401k match with no vestment period
  • Generous PTO
  • Work from home flexibility
  • Monthly team outings and happy hours
  • Easy access to downtown Denver

POSITION SUMMARY

AdAction is seeking a highly motivated Director of Sales Operations to drive cross-functional collaboration in order to close gaps in our client experience and maximize revenue for the business. This role will focus on strategy, tools, enablement, and insights that drive the organization forward, while providing the best possible experience to our current and future client base. The successful candidate will inform and analyze the sales pipeline, assist with forecasting, headcount capacity planning, dashboards and reports, platform integrations, and more. You will be charged with implementing, managing, and overseeing systems, automation, and reporting for our Demand and Media Teams, while simultaneously informing our strategies and processes to maximize returns for the organization.

Reporting directly to the Executive Vice President, this is a new and highly dynamic, cross-functional role that demands analytical aptitude as well as intellectual curiosity to connect with business stakeholders and contextualize overlapping business challenges and then execute against them. The ideal candidate must be a team player, flexible to help wherever there is a demand, and possess a willingness to roll up one’s sleeves and solve problems.

RESPONSIBILITIES

  • Lead, influence, and champion best processes and behaviors to reinforce accountability for smooth end-to-end process execution in all revenue generating areas.
  • Establish a Sales Operations structure and environment that will promote and implement strategy and operational models to deliver exceptional and consistent service levels to the organization to grow revenue.
  • Analyze data to identify trends that signal new opportunities or challenges and dangers and convert those insights into actionable processes and tactics.
  • Oversee an existing team of Sales Operations and Business Intelligence professionals.
  • Design workflows and oversee implementation of systems and tools taking into account the full sales and marketing funnel. 
  • Collaborate with stakeholders across Sales, Media, Marketing, Account Management, Ad Operations, BI and Finance teams to drive innovation and actionable recommendations in all aspects of optimizing revenue performance.
  • Critically evaluate our current processes and tools, overhauling these to drive efficiencies and improve team performance.
  • Own models for productivity and team planning, surfacing recommendations to leadership.
  • Drive education on and documentation of processes, operational updates, and best practices to help build increased productivity and adoption of internal systems.
  • Design and implement reporting based on a clean data foundation, that includes KPIs, pipeline management, Salesforce, dashboards, and more for our Demand and Media teams.
  • Ensure proper and complete integration of Salesforce with other Company support systems to streamline, automate, and ensure the integrity of data and reporting throughout the company.

EXPERIENCE & QUALIFICATIONS

  • 7+ years of experience in Revenue Operations, Business Operations, and/or Sales Operations, with a proven history of driving multiple complex projects at the same time to on-time completion in a fast-moving environment.
  • Bachelor degree is required.
  • 5+ years SFDC Administration Experience (SF certification preferred)
  • Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables.
  • Strong interpersonal and team-building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries.
  • Proven experience influencing Sales Teams to exceed targets and improve sales.
  • Demonstrated ability to define, refine, and implement processes, procedures, and policies.
  • Advanced Microsoft Excel/Google Sheets/Tableau abilities (e.g., data analysis and visualization)
  • Experience with Outreach.io or similar platform (or demonstrated ability to learn similar tools)
  • Clear, concise communication skills.
  • Empathy for internal stakeholders' pain points and needs, and an ability to translate those needs into concrete requirements.
  • Self-motivated problem solver with the drive to excel in a fast-paced environment.
  • Detail-oriented and able to work independently toward collective goals.
  • Strong project coordination and organization skills.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Starting Work on Greenfield ProductsLanguages
    • ReactLibraries
    • SpringFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Amazon Web ServicesDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • FullContactLead Gen
    • Outreach.ioLead Gen

Location

We have a best-of-both-worlds location with the Rocky Mountains in our backyard while being less than 20 minutes from downtown Denver

An Insider's view of AdAction

What are some social events your company does?

We pride ourselves on building strong relationships with team members outside of the office. Everything from volunteer events to happy hours for new hires, there's always something on the calendar that promotes team building. Our big event is the annual retreat, which is how we bring our Austin and Denver offices together in a fun setting.

Seth

Business Intelligence Analyst

What projects are you most excited about?

Over the last year, our BI team has built data infrastructure that allows Account Managers to be as strategic as ever. With new ad units and inventory continuing to evolve, it excites me seeing how this improvement is facilitating the recommendations we make to advertisers to maximize scale and ROAS.

Sarah

Director, Strategic Accounts

How has your career grown since starting at the company?

Since starting at AdAction, my career has grown significantly. Initially starting out on the AdOps team, I entered the Action360 program and got the opportunity to learn the Ins and Outs of the company and Account Management team. Fast forward to now and I've just hit my one year anniversary as an Account Manager!

Matt

Strategic Account Manager

How would you describe the company’s work-life balance?

Work-life balance at AdAction is amazing! As a father of 2, I have a lot of commitments outside the office. Everyone has clear individual & dept. goals and as long as you are achieving those you can structure your day to ensure you don't miss the important things in life. In my 5+ years here I've never missed a single event my kids are involved in.

Jason

Senior Business Development Manager

What are AdAction Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
New hires receive a home office stipend to set up their home office and are not required to come into the office if they work better remotely.
Diversity
Mean gender pay gap below 10%
Diversity employee resource groups
AdAction has a women's group which has a mentorship program and other company sponsored learning events.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
AdAction's Flexible Spending Account helps employees cover out-of-pocket medical expenses with pre-tax contributions.
Disability insurance
AdAction offers long term disability insurance that covers up to 60% of an employees salary for up to 11 weeks.
Dental insurance
AdAction covers 70% of employee and dependent premiums for dental coverage.
Vision insurance
AdAction's vision insurance plan provides 100% of premiums covered by the company.
Health insurance
AdAction's health insurance plan with UHC covers 70% of premiums for employees and their families. Employees are given three plan options to best fit their needs.
Life insurance
Wellness programs
We provide an annual $500 wellness stipend to ensure employees are living their best life.
Mental health benefits
We provide access to an EAP program for employees needing help in any aspect of life.
Financial & Retirement
401(K)
401(K) matching
AdAction's 401(k) retirement plan matches 100% of employee's contributions up to 6% of their annual base salary, with immediate vesting for matched contributions.
Child Care & Parental Leave Benefits
Generous parental leave
AdAction offers up to 16 weeks of paid parental leave.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Employees are eligible for up to 4 weeks of PTO annually. Coupled with our flexible work from home policy, employees are able to really take the time off they need to do whatever they please.
Paid volunteer time
Paid holidays
All employees are granted paid time off to observe all major holidays.
Paid sick days
Office Perks
Company-sponsored outings
AdAction really values team outings, so we have a minimum of one unique outing each month! That's on top of happy hours, volunteer events, holiday parties and our annual all-inclusive staff retreat.
Free snacks and drinks
AdAction has a fully-stocked kitchen with unlimited granola bars, snacks, fruit, coffee, and LaCroix! We also have some essential lunch items like PB&J for days employees are in a pinch for a meal.
Some meals provided
AdAction provides a weekly catered lunch on Thursdays.
Company-sponsored happy hours
Whether welcoming a new employee or taking advantage of some nice weather, AdAction loves to get together for some apps and craft brews!
Onsite office parking
No need to worry about where to park at AdAction! We have a parking lot which is completely free and it also backs up to a major RTD station for those wishing to take the train in.
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
All new hires (whether fully remote or not) are offered a $1,000 stipend to set up their home office.
Onsite gym
Professional Development Benefits
Job training & conferences
AdAction offers a $1500 annual L&D stipend to help employees learn and advance their careers.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications

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