Director, Sales Operations
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
Seeking a service oriented leader who is the driving force behind the sales team's productivity. The Sales Operations Director will be responsible for enabling and ensuring the highest level of productivity per seller. This role will partner closely with all departments to remove roadblocks and continually deliver efficiencies for the sales team by advocating and fostering a sales focused culture within the company. The ideal candidate will have experience with sales operations specifically focused on CRM support, deal support, productivity tool support, sales training/enablement and process and policy management and will be responsible for managing the Sales Operations Specialists and Deal Support Manager. Additionally, excellent verbal communication skills and the ability to be viewed as a trusted advisor by sales are required to perform the role.
The leader we are looking for has the complete package – always striving to serve, results oriented, full of integrity and possess strong attention to detail.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
· One-touch resource for sales, responsible for liaising with all departments on behalf of sales
· Support design and administration of sales compensation, sales reporting and quota setting
· Design and manage sales territories including administration of account assignment and team design, including salesforce structure to support the design
· Develop, document, communicate and maintain rules of engagement and sales processes
· Support development of and ensure compliance with published deal and approval policies. Be a sales advocate & partner to internal organizations to understand contract requirements. Collaborate with impacted parties to generate acceptable documents to facilitate deal closures.
· Work with the sales team and management personnel to identify process improvement and/or sales training opportunities.
· Develop and manage sales On/Off Boarding process
· Strive to meet or beat published service level agreements
· Special projects as needed
Qualifications:
· 5-7 years professional work experience in sales operations
· Experience using Salesforce.com, Marketo, Steelbrick, Netsuite in support of a sales organization
· Experience with process design, development and optimization
· Detail oriented thinker, with ability to look at all angles of a process/problem
· Ability to build trusted advisor relationships with sales
· Ability to work well with variety of people and departments
· Ability to work in fast pace and high-growth environment with tight deadlines and shifting priorities, and be willing to "roll-up your sleeves" to drive organizational change
· Experience managing personnel
Additional Requirements and Details:
· Travel required up to 10% of the time (overnight domestic travel).
· Located and working from an office location.
· Occasional lifting and/or moving up to 10 pounds.
· Frequent repetitive hand and arm movements required to operate a computer.
· Specific vision abilities required by this job include close vision (working on a computer, etc.).
· Frequent sitting and/or standing.
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.
· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
· Win Together: We work together as one team, showing empathy and respect along the way.
· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.
· Say It, Do It: We honor every one of our commitments because integrity is important to us.
· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.
· We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.