Director of Sales & Customer Success Enablement

| Greater Denver Area
Udemy for Business is growing quickly, and so are our global Sales and Customer Success teams! We are looking for a Director of Sales & Customer Success Enablement that has experience building out Enablement organizations in fast-growing B2B SaaS companies. You’ll own the team, strategy and execution for all go to market enablement programs.
As a learning company, we understand great learning programs truly move the needle. You’ll make a huge impact on the business, driving success metrics like revenue generation, customer retention, accurate forecasting, pipeline conversion and velocity, quota attainment, time to new-hire productivity and Sales & Customer Success employee engagement.

Here's what you'll be doing:

  • Hire, motivate and manage a world-class Sales & Customer Success enablement team
  • Analyze qualitative and quantitative data to understand where we have growth opportunities that will drive business results
  • Determine enablement priorities with Sales & Customer Success Leadership, Marketing, Product, and other stakeholders, and drive alignment across leadership on those priorities
  • Develop and execute against a holistic Sales & Customer Success enablement strategy that includes enablement on Udemy’s systems and processes, our products, Sales & CS methodology, the customer journey, functional expertise for all CS & Sales positions, and more
  • Create and deliver engaging content virtually and in-person at our global offices 
  • Design and optimize programs like new hire onboarding, Sales Kickoff and certification programs to improve business performance
  • Partner with Product and Marketing to develop internal resources, enablement sessions and customer-facing materials for all product, content and service releases and ensure we have a sales strategy for each release
  • Use our own product - Udemy for Business - to enable the Sales & CS teams including curating content, building our own video-based trainings, and developing learning paths
  • Develop and communicate an ongoing enablement calendar
  • Measure the ROI of enablement programs on and impact on key business metrics

We're excited about you because you have:

  • 5+ years working in a Sales and/or Customer Success Enablement role at a fast-growing SaaS company, in the startup phase
  • A strong understanding of the different Sales & CS roles and enablement needs in B2B SaaS companies
  • Past experience creating a Sales & Customer Success Enablement Strategy for teams in the 200-500 person range
  • Experience building thriving Enablement teams
  • Experience enabling first-time sales & customer success managers, specifically on sales basics, including building frameworks that sales & customer success managers can they use with their teams
  • Experience creating enablement content including presentations, decks, and videos
  • Experience with facilitation and content delivery
  • Demonstrated ability to build trusted relationships across a diverse range of stakeholders

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen


We are located in the LoDo neighborhood, with access to Union Station, Milk Market and Coors Field.

An Insider's view of Udemy

What are some social events your company does?

Udemy Denver office really values creating an amazing social culture. Last year we attended Rockies games, went go-karting, comedy night, volunteer activities, bar cart, corn maze and more! This year our Culture Crew is planning more outdoorsy events, sporting events, trivia nights, and of course more bar carts!

Katie Keith

Account Development Representative

How do you collaborate with other teams in the company?

One of my favorite things about working here is how open people are to collaborating since every individual wants to see Udemy continue to grow! Our departments work endlessly to provide new information we share with the public. Without the ability to spend a quarter of my day speaking with different teams, I would not be successful in my role!

Christine Mavraganis

Mid Market Account Executive

How does the company support your career growth?

The high-growth nature of the business, especially in the new Denver office, has created great opportunities to work with different cross-functional teams. Not only is there a great opportunity to learn about different sides of the business, there's also a great deal of visibility into the impact you make. Great spot for professional growth!

Jim Doyle


How do you empower your team to be more creative?

We ask team members to spend at least 10% of their time on a project of their choosing, that could help achieve Udemy's OKRs. This is an opportunity for them to do something that will feed into their interests while making an even bigger impact on our company. One partners with The Last Mile, helping incarcerated individuals reenter the workplace.

Han Hong

Senior Manager, Customer Success

What projects are you most excited about?

I am most excited about being apart of the office move in Denver as well as completing an entire build-out and rebrand. I am super passionate about design and creating an environment that connects people in different departments and backgrounds.

Danae Avery

Senior Workplace Coordinator

What are Udemy Perks + Benefits

Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2,750 annually to their healthcare FSA and up to the $5,000 annual household limit for dependent care FSA.
Disability Insurance
Disability insurance covers 66.67% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Our dental plan covers $2,000 of expenses per year with an option to buy up to a plan covering $3,000.
Vision Benefits
In-network eye exams on our vision plan are a $10 copay with a $180 limit for contact lenses. Frames can be purchased every year and are covered up to $180 + 20% of the amount above $180.
Health Insurance Benefits
We have PPO, HDHP and HMO options available to Denver employees.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Udemy offers a discretionary employer match. The match formula is 25% of your contribution, up to the first 6% of an employee's salary, with a cap of $500.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for birth mothers. We also provide 8 weeks of leave for the for fathers and adoptive parents.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Snacks are available at all times in our office kitchens. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Stocked Kitchen
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
We offer $1500 annually for continuing education after 6 months of employment.
Time allotted for learning
Online course subscriptions available
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