Director of Sales-Account Management

| Greater Denver Area
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Summary/Objective: Account retention and growth via superior customer service is what you live and breathe. The Director of Account Management will carry out the vision of the company as it relates to all Account Management - owning customer onboarding, relationships, retention, and growth across all business verticals.

The Director of Account Management will be responsible for developing a team of top notch sellers, implementing a customer-centric sales process, managing and creating KPIs, and building a results-driven culture to achieve company overall revenue and margin goals.

Essential Functions:

  • Sales Leadership
    • Lead a department of account managers to ensure successful customer onboarding, growth, and retention.
    • Establish annual, quarterly and monthly goals for the department and the individuals within the department
    • Track department and individual KPIs to build a culture of accountability and exceed budget.
    • Share department metrics and performance with Sales and the Leadership Teams.
    • Act as a role model for the company while living the values every single day.
  • People Development
    • Establish effective training and coaching programs for both initial onboarding and continuing education.
    • Provide coaching, mentoring, and personal growth to team leads and the account management department.
  • Sales Process Development & Strategic Planning
    • Establish long-term and short-term strategies to ensure success of the company and sales revenue targets.
    • Work cross-functionally with other departments to ensure client retention and growth including but not limited to Sales, Client Experience, and Marketing teams.
    • Work with internal Sales Op leaders to develop process & tracking for customer touch model, pipeline management, and results
    • Create and implement account health score to prioritize Account Manager touch model
    • Develop new reporting tools as needed.
    • Work with other leaders to build compensation plans that align with sales targets

 

  • Responsible for creating and leading the execution of monthly and quarterly business reviews.

Competency:

  • Sales Leadership: intimate knowledge of the B2B sales cycle and how to drive a team to exceed sales targets
  • Self-starter: the ability to create strategies and exceed goals with minimal supervision.
  • Excellent communication skills: collaborating, negotiating, persuading, and listening at all levels of the organization.
  • Strategic thinker who is comfortable using data insight to grow relationships, identify and solve problems, building effective teams.
  • Outstanding relationship building and consultative selling abilities with ability to sell ideas at the executive level.
  • Ability to thrive in a fast-paced, changing, high-growth environment.


Required Education & Experience:

  • 7+ years of success in a role requiring consistent account conversion, re-closing, and growth.
  • 3+ years in a leadership role, ideally in a similar industry.
  • BS/BA in Management or related fields; Master’s degree preferred
  • Demonstrable track record of managing sales teams who consistently achieve revenue growth and goals.
  • Salesforce knowledge in building out processes, reporting tools, dashboards, and account management.
  • Knowledge in hiring, retaining, and mentoring both individual contributors and managers.
  • Proven ability to create, set, and deliver department goals and the ability to drive accountability.
  • Experience in delivering new processes and ideas to teams effectively and excelling in change management.


Supervisory Responsibilities:

  • 2-5 direct reports via Account Manager Team Leads with expected future expansion.
  • Department of 15-20 Account Managers

EEO Statement:
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

From the moment I arrived at Travelers Haven I have always felt a strong emphasis from our leadership team on creating an environment and culture that allows for a healthy work-life balance. Through team outings, massage and smoothie days as an employee you understand that there is a concerted effort to show appreciation for the work we do.

Victor

Sr. A/R Specialist

What kinds of technical challenges do you and your team face?

Our engineering team is constantly working through challenges to make processes better for users. We balance adding new features with keeping technologies up to date. For instance, in the last year we added Cypress automated testing to our frontend codebase. We started with testing a new feature that makes our response to customer requests quicker.

Emily

Software Engineer

How has your career grown since starting at the company?

Since starting at Travelers Haven, my career has grown rapidly. After my first 7 months I was promoted to a Senior Territory Manager, 3 months later I was promoted to Team Lead of Territory Management. My favorite value that TH preaches is “Grow Or Die” because if you embody this value, it will hold true. There is so much opportunity for growth!

Dylan

Team Lead of Territory Management

How do your team's ideas influence the company's direction?

Being a part of the client experience team is a unique spot to be in as we hear and see what our guest’s feel. We can take pain points and strengths to develop new ideas and drive change within Travelers Haven. If we see any reoccurring themes, we make sure to share the themes company-wide to create a better guest experience. In the past year, we h

Sara

Senior Manager of Client Services/Dog Mom/Book Lover/Hiker

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Travelers Haven Benefits Overview

Unlimited vacation
Paid sick leave
Paid holidays
Medical, dental, vision & supplemental insurance
401k plan
Unpaid flex time
Life Insurance
On-site gym
Employee Assistance Program
Deeply discounted hotel rates
Regular team-building events and outings
Craft brews and ciders on tap
Arcade games, golf simulator, and more
Collaborative workspaces with adjustable sit-stand desks
Breathtaking views of the Rocky Mountains and Downtown Denver
Employer-subsidized phone plans
Company Paid Parking

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 9 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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