Director of NA CRM Sales Strategy and Execution (Remote)

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We are seeking a sales strategy leader whose focus is ensuring that we are driving the right programs and execution for successful growth outcomes in our journey towards $1B+ in ARR. Our CRM solution continues to evolve through its growth phase and requires collaboration across Product, Product Marketing, Lead Generation, and Sales Execution.

Role and Responsibilities:

  • You will own a revenue number and work across the Sales organization to over achieve targets.
  • Ensure that we are executing on CRM campaigns in Marketing.
  • Ensure that SDRs, AEs, and AMs are all focused on selling and following up on the CRM personas and identify areas for improvement.
  • Work with Sales Enablement and Product Marketing Manager to ensure that our field teams know what the the ideal customer profile is, ensuring that our campaigns and outreach match those profiles.
  • Attend weekly CRM BU meetings and provide field feedback.
  • Monitor and report on pipeline and metrics for the CRM business, identifying problems and opportunities to improve.
  • Help identify specific accounts where we may need more company support to win.
  • Be a central resource for Sales, Partner, and Pre-Sales teams on specific accounts.
  • Work with regional leadership in Sales and Pre-Sales on areas for improving.

Skills and Experience:

  • Sales or Solution Engineering experience at a leading SaaS or similar company.
  • Must have strong CRM product experience.
  • Experience working with distributed teams.
  • A consistent track record of building relationships at C-level at mid-market and above customers.
  • Excellent communication, presentation, negotiation skills, and the ability to infuse these skills to team members.
  • Ability to quickly grasp and distinctly explain technological and business concepts.
  • Deep understanding of business processes and their implementation into enterprise applications
  • Deep understanding of the sales process inside of the company and how campaigns become pipeline and closed business.
  • Excellent communication and presentation skills (written and verbal).

Culture Fit and Impact:

  • Integrity and Ethics: Be honest, have integrity, intensity and passion – necessary to blend with the rest of the executive management team.
  • Passion: An enthusiastic, high-energy and motivating leader with a sales mindset who is visibly passionate and is capable of inspiring a fast growing and highly ambitious organization.
  • Results Oriented: A strong focus on execution. This individual must be strategic and creative - but strong execution and transformation capabilities are critical for success. Success will be judged on what is accomplished and delivered, not what is proposed.
  • Collaboration: Highly entrepreneurial, with a high level of energy, dedication, and a persevering drive to succeed and win. Not afraid to work side by side with the his/her team

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.

Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

1401 Lawrence St, Denver, CO 80202

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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