Real-time, real accurate data has the potential to revolutionize mining, construction, and civil engineering. Cloud computing and drone surveying can make that worksite data accessible and usable for the people who need it to improve safety, report accurately, boost collaboration and efficiency, and shave days or weeks off typical workflows.

We’re the technology company that’s already making that happen.

At Propeller Aero, we work every day to improve how worksites are managed around the world. We close the information gap between a physical worksite and the people who manage it. We believe everyone should be able to measure and manage their worksite themselves.

Propeller is comprised of tight-knit, decentralized teams. Our people have the freedom to approach, own, and solve problems creatively. We’re 100% about impact, and 0% about ego. Want to know what our team actually say about us? Check out our Glassdoor here.

Currently, we have more than 14,000 worksites in 120-plus countries using our products and we’re growing exponentially. Why aren’t you a part of it?

Your Mission:

As the first-ever Director of Customer Success, you’ll be leading Propeller’s customer success engineers and account managers to achieve consistent net-negative churn and exceptional renewal rates. You’ll be a key member of the Propeller leadership team—responsible for scaling a high-performing team during a period of significant global expansion.

Over the past year, the Propeller customer success team has grown from a single person to an eight-member team spread across the world, and we’ve recently established an account management function. As Director of Customer Success, you’ll be a mentor and coach to the team, ensuring everyone is motivated, inspired, and enabled to do their jobs well.

To do this you'll:

• Recruit, hire, mentor, and coach a global team that is spread across the Denver office, Sydney office, and remote locations.
• Lead and participate in the creation of strategies to drive product adoption, Propeller awareness, and customer satisfaction throughout the duration of the customer lifecycle.
• Refine, optimize, and articulate our customer success strategy, post-sales customer lifecycle, and touch points.
• Collaborate with internal partners: Sales, Sales Operations, Marketing, Business Development, Customer Success, and Product teams to guarantee the success of new product launches and drive decisions that will successfully grow our business within the current customer base.
• Translate technical account management and customer success skills into bite-sized knowledge that helps the team increase customer engagement and retention.
• Evaluate customer projects, needs, and business to drive maximum value for customers.
• Understand business challenges and needs of customers in our verticals to address low adoption of specific features or below expected platform usage.
• Define and own key performance and engagement metrics for the team.

About you:

• Four-plus years of experience leading customer success/account management teams preferably within an enterprise SaaS organization.
• You have outstanding people skills that help you work with people in boardrooms and on worksites, and the ability to lead and inspire a team spread across the globe.
• You’re a strategic planner who can successfully lead the post-sales process; make recommendations to CSMs on strategic account planning; examine accounts with a future-looking eye, and grow account values.
• Experience scaling customer success strategy and operations in an organization of similar size.
• You’re data-driven with a bias towards action and obsessed with what technology can do for people—and have the experience to prove it.
• Demonstrated comfort with ambiguity. You’ll need to be able to operate well amid changing business objectives, new product launches, etc.
• Strong leadership ability and desire to set the tone and culture of a growing team.
• Excellent written and verbal communication skills.

About Us

We’re highly rated on Glassdoor and, according to our Culture Amp survey, 100% of people here would recommend us as a great place to work. We offer employee stock options; four weeks’ paid vacation; paid parental leave; fully paid employee United Platinum PPO medical, dental, and vision coverage. Our brand-new office in RiNo comes stocked with snacks and is 10 minutes away from a dozen breweries and bars. We take being a great place to work pretty seriously.

Propeller is for everyone. We’re an equal opportunity employer who celebrates diversity. Your gender, age, religion, sex life, or skin color won’t make a difference here. If you’re smart and good at what you do, come as you are.