Director of Account Management at Choozle

| Greater Denver Area
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The Director of Account Management (West) is responsible for providing both strategic and tactical leadership for their teams and portfolio of business. Duties will include offering strategy and support, analysis, and client services where needed to retain and drive advertiser revenue. Outside of AM operations, they also work closely with the Sales, Technical Support, Marketing, and Product to ensure workflows, offerings, and communications exceed client expectations. 

WHO WE ARE 

Our Choozle vision is to make Choozle an amazing place to work that exceeds our client’s and partner’s expectations through the application and support of our continuously innovating digital advertising platform. Our culture and our company win when each individual truly cares about their work and their team. What is Choozle?

WHO YOU ARE 

  • 5+ years of experience partnering with clients in digital advertising/marketing capacities with a focus on service and driving media performance conversations. 
  • 3+ years of experience leading and managing client-facing teams. Proven leader in action and thought with client support and management expertise and the distinguished ability to develop, implement, and inspire excellent performance standards.
  • Experience developing and implementing account management workflows and strategies to retain and grow revenue with strategic accounts.
  • High emotional intelligence in order to best find, support, mentor, and develop talent.
  • Skilled in relationship management internally and externally.
  • Adaptable to change across a dynamic and growing organization.
  • Client-centric with a passion for pursuing service excellence at every turn.
  • Data-driven planner and decision-maker.

WHAT YOU’LL DO IN THIS ROLE

  • Successfully manage and coach the Account Management - West team (a team of 6, including account managers and coordinators) towards revenue growth, retention, and client satisfaction KPIs.
  • Work closely with Client Operations and Sales leadership to successfully manage AM productivity, growth, and opportunity.
  • Sit on the Leadership team to help strategize key company initiatives and goals.
  • Provide VOC direction and prioritization consult to Product and Engineering teams.
  • Coordinate cross-functional initiatives and training for department and company.
  • Report to the VP of Client Operations.

ACCOUNTABILITIES:

  • Achievement of company revenue, growth, and retention goals.
  • Maintaining an exceptional level of client service and satisfaction.
  • Partner with departmental leaders to drive the overall growth of Choozle.

PERFORMANCE METRICS

  • Client satisfaction (90%+)
  • Account (logo) churn (< 5%)
  • Revenue retention rate (99%+)
  • Hitting annual growth revenue goals 

COMPENSATION: Base $90-110K with an OTE range $120-150 

IN ADDITION TO SALARY, CHOOZLE OFFERS:

  • Hybrid schedule
  • Company Equity
  • $100 Monthly Wellness Stipend
  • $100 Work From Home Stipend
  • $1,000 Education Stipend ($250/a quarter) 
  • Public Transportation Stipend
  • Self-Managed Time Off
  • 11 Paid Holidays
  • Remote Work Flexibility-Hybrid
  • 401k Contribution/Match (3%) 
  • $1,000 Employee Referral Bonus
  • Medical HSA Employer Paid At 100%
  • Employer contributions into HSA employee only account
  • Medical PPO & Dental Employer Paid At 90%
  • Employer Covers Up To 50k Of Life Insurance
  • Upgraded Options, & Voluntary Additional Life Plans Available. 
  • Employer Paid Short & Long Term Disability Provided. 
  • 2 Employer Provided Employee Assistance Program (EAP) 
  • 70% Of Dependent Premiums Covered. 
  • Nitro Coffee, Tea, Kombucha, Soda, Waters, & Various Snacks Available In Office
  • Multiple Chances To Win Gift Cards Weekly
  • Expense 2 Meals A Week Up To $20
  • Various Employee Activities & Team Building Adventures
  • Work-Life Balance

WHAT TO EXPECT:

  • Resume Review
  • People Operations- 30 minute phone screen
  • Manager Interview- 1 hour
  • Team Interview- 45 minutes
  • Assignment
  • Final Team Interview- 45 minutes
  • Deliberation/Contingent Offer
  • Background Check
  • Official offer

Choozle is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle or feel controls. The employee must occasionally lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

PRE-EMPLOYMENT REQUIREMENTS A criminal background check is required for any applicant receiving a conditional offer of employment. Background checks serve as an important part of the selection process at Choozle. This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees. Background checks also help Choozle obtain additional applicant related information that helps determine the applicant's overall employability, ensuring the protection of the current people, property, and information of the organization.

 

 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Formik Libraries
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Linear Management
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Outreach.IoCRM
    • Linkedin Sales Navigator CRM
    • SendGridEmail
    • HubspotEmail
    • HubspotLead Gen
    • ClearbitLead Gen

Location

Located in Denver, Colorado’s River North District (RiNo), you'll have access to plenty of cafés, restaurants, and transportation options.

An Insider's view of Choozle

What’s the vibe like in the office?

One of my favorite things about Choozle is how much we still do as a company, despite being remote. Working here, you are guaranteed to laugh, feel challenged, and proud of each and every day!

Ashely

Director of Account Management

What does your typical day look like?

My role brings together the best of all worlds. I work with a team of talented people to build a product that makes things better, easier, and generally more awesome for our customers. On any given day, I'm digging into data, talking with customers, and working with engineers and designers to move our product forward.

Scott

Project Manager

How does the company support your career growth?

Choozle is the place for me because of my team, I wouldn't be who I am today without them! Working at Choozle has helped me grow so much professionally and personally, and I'm thankful every day that I get to work alongside the brilliant and fun people here. A team like this makes all the difference.

Hannah

Senior Accountant

How would you describe the company’s work-life balance?

My favorite part about working remotely is getting to chill with my homie Leon, my mischievous Bernedoodle. Catch us at the dog park playing some fetch! (He brings it back probably one out of every five times.)

Jack

Account Management Coordinator

What are Choozle Perks + Benefits

Choozle Benefits Overview

At Choozle, people are our most valuable assets. Every Choozler receives a monthly health & wellness stipend, quarterly education stipend, and more to support personal & professional growth.

Whether it’s for work-life balance or having a one-of-a-kind culture, we check all the boxes. Choozle has been consistently recognized as an awesome place to work by Ad Aage, The Denver Post, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

Growing not because of what we do, but how we do it.
Making waves in the ad tech industry is no easy feat. That’s why, at Choozle, we place an emphasis on attitude, ownership, service, growth, and balance and always push ourselves–and each other–to innovate.

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