The Director of Account Management (West) is responsible for providing both strategic and tactical leadership for their teams and portfolio of business. Duties will include offering strategy and support, analysis, and client services where needed to retain and drive advertiser revenue. Outside of AM operations, they also work closely with the Sales, Technical Support, Marketing, and Product to ensure workflows, offerings, and communications exceed client expectations. 

WHO WE ARE 

Our Choozle vision is to make Choozle an amazing place to work that exceeds our client’s and partner’s expectations through the application and support of our continuously innovating digital advertising platform. Our culture and our company win when each individual truly cares about their work and their team. What is Choozle?

WHO YOU ARE 

• 5+ years of experience partnering with clients in digital advertising/marketing capacities with a focus on service and driving media performance conversations. 
• 3+ years of experience leading and managing client-facing teams. Proven leader in action and thought with client support and management expertise and the distinguished ability to develop, implement, and inspire excellent performance standards.
• Experience developing and implementing account management workflows and strategies to retain and grow revenue with strategic accounts.
• High emotional intelligence in order to best find, support, mentor, and develop talent.
• Skilled in relationship management internally and externally.
• Adaptable to change across a dynamic and growing organization.
• Client-centric with a passion for pursuing service excellence at every turn.
• Data-driven planner and decision-maker.

WHAT YOU’LL DO IN THIS ROLE

• Successfully manage and coach the Account Management - West team (a team of 6, including account managers and coordinators) towards revenue growth, retention, and client satisfaction KPIs.
• Work closely with Client Operations and Sales leadership to successfully manage AM productivity, growth, and opportunity.
• Sit on the Leadership team to help strategize key company initiatives and goals.
• Provide VOC direction and prioritization consult to Product and Engineering teams.
• Coordinate cross-functional initiatives and training for department and company.
• Report to the VP of Client Operations.

ACCOUNTABILITIES:

• Achievement of company revenue, growth, and retention goals.
• Maintaining an exceptional level of client service and satisfaction.
• Partner with departmental leaders to drive the overall growth of Choozle.

PERFORMANCE METRICS

• Client satisfaction (90%+)
• Account (logo) churn (
• Revenue retention rate (99%+)
• Hitting annual growth revenue goals 

COMPENSATION: Base $90-110K with an OTE range $120-150 

IN ADDITION TO SALARY, CHOOZLE OFFERS:

• Hybrid schedule
• Company Equity
• $100 Monthly Wellness Stipend
• $100 Work From Home Stipend
• $1,000 Education Stipend ($250/a quarter) 
• Public Transportation Stipend
• Self-Managed Time Off
• 11 Paid Holidays
• Remote Work Flexibility-Hybrid
• 401k Contribution/Match (3%) 
• $1,000 Employee Referral Bonus
• Medical HSA Employer Paid At 100%
• Employer contributions into HSA employee only account
• Medical PPO & Dental Employer Paid At 90%
• Employer Covers Up To 50k Of Life Insurance
• Upgraded Options, & Voluntary Additional Life Plans Available. 
• Employer Paid Short & Long Term Disability Provided. 
• 2 Employer Provided Employee Assistance Program (EAP) 
• 70% Of Dependent Premiums Covered. 
• Nitro Coffee, Tea, Kombucha, Soda, Waters, & Various Snacks Available In Office
• Multiple Chances To Win Gift Cards Weekly
• Expense 2 Meals A Week Up To $20
• Various Employee Activities & Team Building Adventures
• Work-Life Balance

WHAT TO EXPECT:

• Resume Review
• People Operations- 30 minute phone screen
• Manager Interview- 1 hour
• Team Interview- 45 minutes
• Assignment
• Final Team Interview- 45 minutes
• Deliberation/Contingent Offer
• Background Check
• Official offer

Choozle is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle or feel controls. The employee must occasionally lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

PRE-EMPLOYMENT REQUIREMENTS A criminal background check is required for any applicant receiving a conditional offer of employment. Background checks serve as an important part of the selection process at Choozle. This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees. Background checks also help Choozle obtain additional applicant related information that helps determine the applicant's overall employability, ensuring the protection of the current people, property, and information of the organization.