About us

TeamSnap is a sports and communication platform dedicated to empowering play in youth sports. We empower our people to bring big ideas and tiny egos which lands us on Outside Magazine’s list of “Best Places to Work” on the regular.

TeamSnap is seeking a highly motivated, collaborative, results-oriented Customer Success Specialist (CSS) to manage and grow a territory of customers for our rapidly growing sports organization line of business. You will work closely with members of our sales and support teams to be an advocate for our customers and help them achieve their goals with TeamSnap.

This role will directly report to Debbie Holman with cross-functional stakeholders including product, marketing, sales, support and finance.

What you'll be doing:

• Manage a territory of 800 - 1,000 existing customers
• Serve as an expert on our product to better serve our customers’ needs
• Effectively onboard new customers through a combination of low & high touch methods
• Build customer relationships in an effort to improve the customer experience, identify opportunities to maximize product adoption and generate high-quality referrals
• Manage the renewal and billing process of annual subscriptionsGrow payments adoption and retention

What’ll set you up for success:

• 2+ years of customer success or account management roles for a software product (B2C and B2B) or web application (SaaS preferred)
• Exceptional prioritization, organization, and time management skills. Some would say you could juggle fire with your skills.
• Customer-oriented mindset.
• You are empathetic and know how to both set and meet customer expectations
• Ability to communicate clearly and effectively through email, telephone, and video (Zoom)Proficiency with Salesforce
• Experience in a high-growth atmosphere

Bonus Points:

• Experience with ChurnZero
• WordPress and HTML experience
• Involved in recreational sports as an athlete, parent, coach or administratorTeamSnap user (sign up for a free trial to see what we’re about)

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Location

We are headquartered in Boulder, Colorado, but this job is remote (unless you happen to live near Boulder, in which case you’re welcome to come to the office). TeamSnap is a mostly-distributed company, so you must be very comfortable working with people who aren’t in the same physical location as you or each other. While we love all parts of the world, we can only hire permanent US residents at this time.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The annual compensation range for this role is $60,000 - $70,000, inclusive of base and bonuses or commissions. This range applies to Colorado-based employees only and may be adjusted based on work experience, skills, certifications, and geographic location.

Benefits and Perks

TeamSnap provides a culture of trust, boundless opportunities to grow, and the chance to make a lasting impact. Benefits include: 

- We're not just remote, we're known for being remote-first. We've been working remotely since before COVID made it cool

- Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

- 100% premium coverage of medical/dental/vision for you and your family

- $1,500 annual learning and development stipend 

- Travel to fun locations for all-company meetings and team events

- 401K and more! [link to our total rewards deck]

Inclusion and Diversity

Bring your real self. Celebrate what makes you unique. Part of our commitment to inclusion and diversity includes deepening our relationships with our employee resource groups (women, people of color, and LGBTQIA+). Our ERGs partner regularly with the executive team and people experience team to hold TeamSnap accountable in building an environment where everyone feels valued. We are an Equal Employment Opportunity Employer.