We are rapidly expanding our online job community and are need of Customer Success Specialists to help lead the charge! This is an opportunity for someone who wants to develop and manage customer relationships, perfect the craft of upselling, support a thriving sales team, and build an iconic company from the ground up.

Joining our team ensures a good night’s sleep knowing your work is transforming a $25 billion local hiring market through the power of trusted relationships. We’ve created a community of 300,000 users and serve nearly 30,000 businesses in our niche markets.

Our ideal candidate is passionate about helping local businesses hire local talent, a great communicator, and a crazy hustler.

For additional information, click here:

• Localwise Team Page
• Localwise's Glassdoor Reviews

Core Responsibilities

• Serve as the lead point of contact for all customer account management matters

• Develop and maintain long-term relationships with SMB and nonprofit employers

• Collaborate closely with our sales team to identify and grow sales opportunities

• Upsell existing clients and/or identify areas of improvement to meet sales quotas

• Work directly with SMB and nonprofit employers to execute hiring plans, including posting jobs, weekly check-ins, and strategizing hiring solutions

• Manage all customer service inquiries and escalations

• Work cross-functionally with Sales, Marketing, Product, and other key groups to maximize effectiveness of the sales organization

• Live by Localwise’s values: ownership mentality, team first, pragmatic optimism, all-out hustle

Qualifications

• 1-3 years professional experience, preferably in an Account Management, Sales, or Customer Success role

• Incredible attention to detail and work ethic

• Ability to hit the ground running in an account management role to help the sales team meet quotas

• Ability to work both independently and in a team setting

• Great interpersonal, verbal, and written communication skills

• Comfort working in a dynamic startup work environment

• Desire to build the next great startup from the ground up (this isn’t for everyone as it takes a TON of commitment!)

• Willingness to work extended hours alongside a committed team

• BA/BS degree preferred

Compensation:

• Base: $40k
• OTE: $68-109k uncapped
• Equity available for exceptional performers