Customer Success Specialist, GovLoop

| Remote
Sorry, this job was removed at 12:40 p.m. (MST) on Thursday, December 2, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

GovLoop is looking for a Customer Success Specialist to help support the overall business development team at GovLoop. The Customer Success Consultant's primary responsibility is to manage current and media partners (100+) on different engagements and ensure projects are carried out above and beyond expectations. Together, the entire business development division is responsible for supporting our media partners.
*starting rate may vary by experience and/or location
Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.
What You'll Do:

  • Work closely with the Customer Success Director and business development team to ensure delivery of all revenue generating programs
  • Maintain positive relations with corporate clients by meeting their expectations on various engagements
  • Manage and provide timely follow-up to client inquiries via email, phone and in-person communication
  • Track, manage and analyze product performance and provide improvement suggestions on a regular basis
  • Create ROI reports summarizing campaign, overall metrics and engagement using analytics tools such as Marketo and Google Analytics
  • Manage production timelines on all sponsored projects using tools such as Trello and Basecamp
  • Review content and design drafts on sponsored projects
  • Help communicate client expectations and needs to internal team
  • Keep customer success team project management tools and docs up to date

Skills & Requirements

  • You have 1+ years of work experience in a customer facing role
  • You have exceptional attention to detail
  • You have strong project management skills
  • You have excellent written and verbal communication skills
  • You are comfortable multi-tasking in a fast-paced, dynamic environment
  • You can prioritize and manage time efficiently
  • You have experience using project management tools (like Trello, Basecamp or CRM's like Salesforce) preferred, but not required


Come learn more about working at Granicus on our website: https://granicus.com/careers/
#Li-Remote #LI-SV1
Qualifications
Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • 401(k) plan with matching contribution
  • Tuition & Training Reimbursement
  • Paid Parental Leave
  • Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Group legal coverage
  • Transit and/or parking supplement for office based employees
  • Free snacks and drinks in our offices
  • And more!


Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Granicus LLCFind similar jobs