Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver risk management solutions. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community, and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025. 

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety top-notch, with a rock solid 4.8-star rating on Glassdoor.

SambaSafety has developed a world class channel partner network that is responsible for a significant percentage of SambaSafety’s revenue. We are looking for an outstanding Customer Success Channel Partner Manager to help develop and execute our channel partner services and partner success strategy. The Channel Partner Manager will be responsible for managing the existing channel partner relationships as well as play a key role in the overall growth of SambaSafety’s channel partner program. Our Channel Partner Manager will take ownership for ensuring a highly successful post sales customer journey. This role will be regularly engaging with partners, maximizing adoption of SambaSafety solutions, and creating strategies to grow our customer base. This role will be highly cross-functional and will report into the Director of Customer Success with a dotted line to the VP of Channel Partnerships.
What you’ll do:

• Directly manage 4-6 person Customer Success team (Operations focused) that provides day-to-day support to our top channel partners
• Own the overall success of the channel partner customer success team through leadership, KPIs, systems, and processes
• Continually identify opportunities to increase revenue, particularly in the areas of retention, upselling, and customer experience; able to effectively communicate and lead the team to implement these ideas
• Be an expert on SambaSafety and be able to passionately explain how we can add value to our partners’ businesses
• Track, report and optimize the performance of partnerships, including identifying issues as they surface, assess possible solutions and execute them swiftly
• Maintain existing strong relationships with top partners and expand across partner organization where possible
• Collaborate with the Partner team to successfully onboard new partners and establish the framework for them to thrive
• Collaborate with the Corporate Partner Team, Account Executives and Partner Sales Team to develop and document partner strategy
• Act as the escalation point of contact for communications between partner organizations and the CSM team
• Optimize the customer experience and advocate for partners through close collaboration with cross- functional teams to ensure a consistent customer experience; building strong relationships with key stakeholders in Sales, Product, and Operations will be a daily focus
• Identify key gaps in partner customer journey and how operations can improve through alignment and/or process changes
• Work with Customer Success Operations Analyst to provide training, build playbooks, and design workflows to support the unique needs of the partner relationships
• Refine SFDC design and processes to drive partner autonomy
• Understand and communicate partner complexity, risks, and expansion opportunities to internal stakeholders
• Collect and report on key performance metrics and provide analysis to support strategic and operational decision-making on key partner initiatives

What you’ll need:

• 5+ years manager level experience, ideally supporting customers/partners in a fast-paced, SaaS-based, mission critical environment at a high-growth company
• Bonus experience: 5+ years of successful channel management, specifically industry experience with Background Screeners and Fleet Management companies a plus
• BA/BS Degree in a related discipline or equivalent experience; MBA is a plus
• Obsession with the customer experience and a consummate champion for the customer
• Leadership runs through your veins
• Strategic thinker who can operationally execute a vision; ability to fluidly pivot between a strategic and operational mindset
• Understanding or aptitude to learn how partner orgs work; they are all different, and your interest and ability to find effective ways to maximize the partnership is critical
• Ability to think creatively and construct new ideas for ways to retain and generate additional partner business, present, get buy in, and see those ideas through
• Can provide examples of creating relationships with key decision makers, ideally in the channel partner vertical
• Outstanding collaboration skills and the ability to internally navigate to make progress on key partner impacting initiatives
• Effective written, verbal, and presentation skills with proven ability to effectively engage with and present to senior level executives
• Customer focused, self-directed, and motivated; creative initiative-taker who can take something and run with it
• High business and emotional IQ
• Ability to navigate in complex platforms, understand current and future business requirements and translate into understanding of customer needs and opportunities
• Able to grasp concepts in both technology and business quickly; intermediate command of API integrations a plus
• Prefers and yearns for a fast-paced, ever-evolving environment
• Sense of urgency and the ability to convey that urgency to team and internal stakeholders
• Albuquerque, NM or Greenwood Village, CO based candidate preferred; open to Remote

Benefits and Perks:

• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of Samba swag
• Samba Events including our famous Samba Sprint

Base Salary: 90k

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages, and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity, and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!

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