Customer Success Partner Manager at SambaSafety

| Greater Denver Area
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Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver risk management solutions. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community, and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025. 

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety top-notch, with a rock solid 4.8-star rating on Glassdoor.

SambaSafety has developed a world class channel partner network that is responsible for a significant percentage of SambaSafety’s revenue. We are looking for an outstanding Customer Success Channel Partner Manager to help develop and execute our channel partner services and partner success strategy. The Channel Partner Manager will be responsible for managing the existing channel partner relationships as well as play a key role in the overall growth of SambaSafety’s channel partner program. Our Channel Partner Manager will take ownership for ensuring a highly successful post sales customer journey. This role will be regularly engaging with partners, maximizing adoption of SambaSafety solutions, and creating strategies to grow our customer base. This role will be highly cross-functional and will report into the Director of Customer Success with a dotted line to the VP of Channel Partnerships.
What you’ll do:

  • Directly manage 4-6 person Customer Success team (Operations focused) that provides day-to-day support to our top channel partners
  • Own the overall success of the channel partner customer success team through leadership, KPIs, systems, and processes
  • Continually identify opportunities to increase revenue, particularly in the areas of retention, upselling, and customer experience; able to effectively communicate and lead the team to implement these ideas
  • Be an expert on SambaSafety and be able to passionately explain how we can add value to our partners’ businesses
  • Track, report and optimize the performance of partnerships, including identifying issues as they surface, assess possible solutions and execute them swiftly
  • Maintain existing strong relationships with top partners and expand across partner organization where possible
  • Collaborate with the Partner team to successfully onboard new partners and establish the framework for them to thrive
  • Collaborate with the Corporate Partner Team, Account Executives and Partner Sales Team to develop and document partner strategy
  • Act as the escalation point of contact for communications between partner organizations and the CSM team
  • Optimize the customer experience and advocate for partners through close collaboration with cross- functional teams to ensure a consistent customer experience; building strong relationships with key stakeholders in Sales, Product, and Operations will be a daily focus
  • Identify key gaps in partner customer journey and how operations can improve through alignment and/or process changes
  • Work with Customer Success Operations Analyst to provide training, build playbooks, and design workflows to support the unique needs of the partner relationships
  • Refine SFDC design and processes to drive partner autonomy
  • Understand and communicate partner complexity, risks, and expansion opportunities to internal stakeholders
  • Collect and report on key performance metrics and provide analysis to support strategic and operational decision-making on key partner initiatives

What you’ll need:

  • 5+ years manager level experience, ideally supporting customers/partners in a fast-paced, SaaS-based, mission critical environment at a high-growth company
  • Bonus experience: 5+ years of successful channel management, specifically industry experience with Background Screeners and Fleet Management companies a plus
  • BA/BS Degree in a related discipline or equivalent experience; MBA is a plus
  • Obsession with the customer experience and a consummate champion for the customer
  • Leadership runs through your veins
  • Strategic thinker who can operationally execute a vision; ability to fluidly pivot between a strategic and operational mindset
  • Understanding or aptitude to learn how partner orgs work; they are all different, and your interest and ability to find effective ways to maximize the partnership is critical
  • Ability to think creatively and construct new ideas for ways to retain and generate additional partner business, present, get buy in, and see those ideas through
  • Can provide examples of creating relationships with key decision makers, ideally in the channel partner vertical
  • Outstanding collaboration skills and the ability to internally navigate to make progress on key partner impacting initiatives
  • Effective written, verbal, and presentation skills with proven ability to effectively engage with and present to senior level executives
  • Customer focused, self-directed, and motivated; creative initiative-taker who can take something and run with it
  • High business and emotional IQ
  • Ability to navigate in complex platforms, understand current and future business requirements and translate into understanding of customer needs and opportunities
  • Able to grasp concepts in both technology and business quickly; intermediate command of API integrations a plus
  • Prefers and yearns for a fast-paced, ever-evolving environment
  • Sense of urgency and the ability to convey that urgency to team and internal stakeholders
  • Albuquerque, NM or Denver, CO based candidate preferred; open to Remote

Benefits and Perks:

  • Unlimited Paid Time Off and Paid Volunteer Days
  • 401k Employer Match
  • Generous Healthcare Benefits including a fully employer paid family medical plan
  • Wellness &Tuition Reimbursement
  • Flexible Work Arrangements
  • Lots of Samba swag
  • Samba Events including our famous Samba Sprint

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages, and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity, and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!

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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

Located at the steps of DTC along the I-25 corridor. Our location has a breathtaking view of the Rockies! Steps from bars, breweries, food, and RTD!

An Insider's view of SambaSafety

What's something quirky about your company?

When you’re here you’re family. Olive Garden stole that from SambaSafety. Instead of endless bread sticks there’s endless career development, opportunity & the chance to be part of something much bigger than yourself. To wake up everyday & sell something you believe in is rare. To do it with people you consider friends & mentors is a blessing.

John Russell

Account Executive, Transportation

What does your typical day look like?

There is a great work/life balance at Samba. Our organization makes an impact to businesses and their employees so we’re usually available, however being in the office 24/7 is not what Samba is about. The high level of trust that we’re all here to work hard and be the best trumps clocking in and working typical 9-5 hours.

Abby Abreu

Senior Account Manager

What are some things you learned at the company?

I started a couple months ago, and was extremely impressed, not only with how fast they came up with a new program to onboard people from home but also with the quality of the training and how impactful it was to a new person to the organization. The people and culture are amazing and II am very happy with my decision to come work for this company

Kyle McGaw

Account Executive, Mid-Market

What unique initiatives do you have that encourage innovation?

Samba is full of collaborative, highly engaged, driven people continuously looking to outperform. We harness and direct this energy towards intelligent risk-taking leading to greater innovation. Our program encourages dialogue on the vast amount of ideas surfaced by our teams. Selected ideas are assigned to a team for completion.

Kevin Lawlor

VP of Human Resources

How do you empower your team to be more creative?

The environment we create is one of experimentation, where anyone can bring anything to the table as a solution to accomplish a task to enhance and grow our product. No idea is too mundane or question too simple to be discussed and used to grow our people as well as our product offering.

Tommy Cordova

Software Architect

What are SambaSafety Perks + Benefits

SambaSafety Benefits Overview

SambaSafety offers an amazing culture with a strong career path, an ability to have a deep impact on our success, a competitive salary, and benefits include excellent healthcare options, a health savings account with company contribution, flex spending accounts, 401 (k) with employer match and unlimited paid time off, paid holiday and volunteer days, tuition reimbursement, and products that help keep communities safer.

Culture
Volunteer in local community
Participated in park clean-ups, taking disadvantaged children to the zoo, providing coats and shoes to the homeless and raised thousands of dollars through our Samba Sprint to support diversity orgs
Partners with Nonprofits
Support non-profits that focus on furthering the advancement of diverse individuals
Friends outside of work
Eat lunch together
Intracompany committees
Culture Team, SambaUnited, and Communication Committee
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Provides diversity & inclusion topics of interest training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
SambaUnited
Hiring Practices that Promote Diversity
Gender neutral job descriptions, commitment to EEO, diversity applicant targets, post roles in diversity heavy sites, diverse interview panel
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Samba Sprints.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Reimburse internet up to $50/ month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Tuition Reimbursement up to $5250 annually.
Time allotted for learning
Customized development tracks
Paid industry certifications
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