Customer Success Operations Specialist
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!
What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless
Challenges You Will Solve
We are looking for a precise, structured, and collaborative colleague to join our Revenue Operations team as a Customer Success Operations Specialist.
In this role you will build Customer Success workflows, processes, and reporting to support the Customer Success team as they work to expand, retain and support our customer base. You will focus on the organization and administration of our Customer Success Management Software: ChurnZero.
Red Canary is growing rapidly and you will be instrumental in ensuring that we maintain the highest quality standards while we scale. If you excel at building segments, plays, and journeys that allow Customer Success Managers to scale to meet the demands of growth, we want to hear from you.
What You'll Do
- Administer, organize, and maintain our CSM tool: ChurnZero
- Develop segments, plays, journeys, and walkthroughs crucial to allowing the Customer Success team to scale
- Gather, refine, and track Customer Success requirements for process/tool improvements using agile best practices
- Manage impactful customer-messaging campaignsTrack and report on Customer Success team workload
What You'll Bring
- Experience in operations for a complex SaaS renewal and expansion customer success team required
- Minimum of three years experience working in customer success
- Experience building segments, playbooks, journeys and automated interactions within modern customer success management software
- High aptitude for data manipulation and technical integrations between tools
- Experience with an agile/scrum work and iteration framework preferred
- Experience with ChurnZero or Gainsight preferred
Targeted base salary range: $80,000 - $100,000 + bonus eligibility and equity depending on experience.
Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.