Customer Success Manager at TalentReef

| Greater Denver Area
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TalentReef is seeking a motivated, outgoing, and upbeat Customer Success Manager for our downtown Denver office. You’re proud to be responsible for the overall success of the customer, developing customer relationships that promote retention, growth, and loyalty.

 

At TalentReef, we deliver the leading HR software and customer service expertise in partnership with the service industry. Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

 

In this role, you’ll work closely with a portfolio of customers to demonstrate ROI and ensure satisfaction with the product and services they are receiving. Additionally, you’ll work closely with customers to identify and execute against key strategic initiatives, communicate upcoming features, identify upsell opportunities, and ensure continuous value recognition.

 

How You’ll Do It

  • Establish clear goals and milestones for each account – Create, maintain and execute against customer success plans
  • Relationship building and maintenance across multiple customer stakeholders
  • Help customers achieve desired outcomes quickly through the management of onboarding and on-going operations
  • Ensure optimum usage and value of product and services for each customer
  • Drive regular business reviews
  • Collect and provide feedback internally to address customer needs
  • Serve as a point of escalation

 

What You’ll Bring

  • Bachelor’s degree
  • 3 – 5 years in a customer facing account management role
  • Must be able to learn products, understand competitive differentiators, and stay current with market trends in order to serve as trusted advisor
  • Use Customer Success Management software (e.g. Pendo, Churn Zero) to track utilization, deliver tips and training, capture feedback, measure health
  • Must love customers and genuinely care about their success, delivering excellent customer service while building relationships with stakeholders
  • Must be detail oriented and be able to multi-task
  • Must have excellent communication skills
  • Must have good business acumen

 

Salary

 

$40,000-75,000 + Bonus (DOE)

 

Why talentReef?

We consider the people at TalentReef to be the strength of our company. TalentReef is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s talent management processes. You will also enjoy great benefits:

 

  • Flexible Time Off (Unlimited)
  • Competitive Health Benefits
  • Free RTD EcoPass
  • Subsidized parking
  • Kitchen stocked with snacks, Kombucha on tap
  • Career Journey planning and employee recognition
  • Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together! The Rowdy Reef Crew (RRC) works to create events and opportunities for our employees to socialize and have fun.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

We are located in the heart of downtown just steps from the 16th Street Mall and a quick walk to public transportation.

An Insider's view of TalentReef

What are some social events your company does?

TalentReef does monthly Happy Hours (now virtual) with games and fun activities, quarterly parties and of course the amazing end of the year Holiday party. We also do philanthropy projects each month within our Culture Committee that anyone can volunteer and join. Plus each team does their own mini events to celebrate our success!

Danielle

Vice President, National Accounts

How do you collaborate with other teams in the company?

Relationship building is everything. We collaborate not because we have to but because we know it makes our projects better, our teams are more successful and our workload is more manageable. Remote these days means a lot of chats and video calls!

Kaitlin

VP, Account Services

How has your career grown since starting at the company?

TalentReef is very engaging. We are all a team which allows you to shadow fellow co-workers to see if you’d be interested in other positions within the company. TalentReef is exceptional on internal training and mentorship for anyone joining as a new team member, whether you are new to the company, or moving internally from a different department

Paula

Associate Product Manager

How do you empower your team to be more creative?

As a SaaS company, we focus a lot of our creativity on innovating our platform and solving our customers’ problems in a thoughtful way. As a team, we have a very open, collaborative environment that fosters creativity and drives our mission – providing the most innovative hourly talent management tech on the market.

Rich

Chief Executive Officer

How has your career grown since starting at the company?

I started at TalentReef as a trainee back in 2012 and quickly moved my way up to a Senior Software Engineer position. The company has always believed in me and has invested a lot of time and effort to train me the best it could. I have recently become a Tech Lead and couldn’t thank TalentReef enough for this great opportunity.

Gustavo

Technical Lead

What are TalentReef Perks + Benefits

TalentReef Benefits Overview

TalentReef offers comprehensive health care coverage options to meet the diverse needs of our team. Some of our plans are 100% paid for by the company, and we offer HSA & FSA options, life insurance, AD&D coverage, 401K matching, and even pet insurance to our team members. Monthly social events, quarterly celebrations, fun team challenges in addition to a fully stocked kitchen and support for remote team members are just a few of the perks. Plus, we offer flexible unlimited time off to rest and recharge.

Culture
Volunteer in local community
Through TalentReef, our employee-led charitable giving group, we coordinate fundraisers, volunteer opportunities with Hope Communities, food and toy drives and other opportunities for the team.
Friends outside of work
Eat lunch together
Intracompany committees
Our employee led committees connect over shared interests like supporting our veterans, black community, LGBTQ, and women. The Rowdy Reef Crew coordinates fun activities for everyone on the team.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA and HSA options are available.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
TalentReef offers a fully paid RTD Eco-pass for every employee and subsidized parking downtown.
Company Outings
Stocked Kitchen
A large variety of snacks and local kombucha on tap.
Some Meals Provided
When we have Special Functions we provide food for all employees!
Happy Hours
Parking
We offer employees a parking subsidy. All employees receive an RTD EcoPass
Professional Development Benefits
Job Training & Conferences
We support professional growth and development, often paying for certifications and training, and providing ample opportunities for team members to learn, grow, and advance their careers
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We work in a great, downtown Denver location, and offer free RTD ECO pass and subsidized parking. We’re proud of the culture we’ve developed at TalentReef. We work together to collaborate, support each other, and celebrate often. Our employee-led committees help keep our team connected in several different ways. These groups offer opportunities to volunteer, help the local community, and support our black community, LGBTQ+, women, and veterans. The Rowdy Reef Crew plans fun events and challenges for the whole team to enjoy.

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