Customer Success Manager at Signpost

| Greater Denver Area
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Who is Signpost?

Thousands of businesses partner with Signpost to manage communications with their prospects and customers for the entire lifecycle of the relationship – from lead, to job, to repeat business. Signpost is growing, and we’re looking for an experienced Customer Success Manager who can hit the ground running as a part of our Customer Success team! 

What does the Customer Success Manager  do?

We’re looking for a smart and motivated Customer Success Manager who is passionate about helping local businesses reach their marketing goals. You’ll be the main point of contact for clients in your book of business and responsible for helping them properly utilize our software to ensure maximum return on investment. The main focus of the Customer Success Team is proactive client communication to increase product adoption and value delivery resulting in  increased client retention. 

A day in the life of Customer Success Manager would include:

  • Managing an assigned book of 400-500 accounts.
  • Understanding your client’s desired value, increasing product engagement and client retention through proactive customer outreach.
  • Guiding and supporting clients through every stage of their Customer Journey with Signpost.
  • Teaching clients how Signpost’s key features support their day-to-day needs as small business owners and makes their lives easier.
  • Introducing new product features to clients and ensuring buy-in and adoption of new products, features, and services.
  • Managing requests to cancel service in a positive manner with the intent to solve problems and deliver value. 
  • Collaborating cross-functionally to implement product and process improvements based on client feedback.
  • Consistently and reliably document client-facing activities in our CRM.
  • Perform general administrative duties and client follow-up support as necessary.
Who are you?

You’ll be a good fit, if you 

  • Are here in the Denver, CO area
  • Are curious and creative; always asking yourself how we can improve and help our customers be successful 
  • Have a passion for helping small businesses succeed
  • Continually meet assigned goals/metrics
  • Thrive in a fast-paced, startup environment
  • Are excited about learning something new every day
  • Are comfortable with change; we’re continually testing and iterating best practices
  • Are a team player, collaborative, supportive and energetic. 
  • Possess fantastic time-management and multi-tasking skills
  • Have up to 3 years of experience in customer success, client facing, or administrative role
  • Have experience with G-Suite, Salesforce, Zendesk, Slack, Truly, Totango (Preferred)
  • Have a BS/BA degree or equivalent (Preferred)
What is salary and benefits?
  • A base salary, competitive bonus structure, and incredible benefits
  • Flexible PTO Policy
  • We believe a healthy employee is a happy employee! Signpost offers competitive health, dental, and vision benefits for both employees and their dependents
  • Stock options
  • Pre-tax commuter and 401k contribution benefits
  • Once we’re back in the office, monthly lunches, happy hours, office outings and an incredible team that wins!
  • Salary Range: $51,500 - $58,500
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • JSFFrameworks
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen


Denver, CO 80205

An Insider's view of Signpost

How do your team's ideas influence the company's direction?

"The Customer Support team works to collect and utilize customer feedback in order to drive customer-forward changes that improve the Signpost product and experience. We focus on providing educational tools and support to help Signpost users become confident in using the Signpost platform to communicate with their clients and grow their business."


Customer Support Representative

What are Signpost Perks + Benefits

Signpost Benefits Overview

At Signpost, we value each of our employees and work together to utilize each unique skill set. We offer:
• Comprehensive and competitive benefits packages to all employees
• Laptops and the equipment employees need to be successful
• Office parties and funding for employee appreciation events
• Comprehensive, hands-on training
• Support for employee groups focused on important causes

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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