Customer Success Manager
Wishlist is looking for a Customer Success Manager to support and grow with our clients. An ideal candidate will have a curiosity for data-driven decisions, a passion for making customers successful, and the ability to articulate feedback across multiple stakeholders.
This position entails working closely with customer support, product, and sales. To be a successful Customer Success Manager at Wishlist, you must be able to balance the needs of your clients with the demands of a rapidly moving business.
Customer Success responsibilities include developing strong relationships with clients, connecting with key business executives, and stakeholders. Customer Success Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product) to improve the entire customer experience.
Responsibilities -
Develop deep industry insight and expertise within the rewards and recognition space
Become an expert in the industry and provide ongoing value and support our client base, addressing both short and long-term opportunities and challenges
Nurture relationships with existing Wishlist accounts
Collaborate with the product team on solutions
Develop a rapport as a consultative partner to provide and execute on account plans
Deliver revenue growth through account renewals, communicating new product offerings, and adding on services to existing accounts
Prioritize conflicting client requests and company tasks
Forecast and track key account metrics
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Requirements -
2+ years in Customer Success
Experience in B2B SaaS Company
Team player embracing the overall Wishlist vision and culture
Self-starter, quick learner, and a strong sense hustle
Ability to maintain poise, confidence, and professional disposition in high-pressure situations
Nimble and analytical problem-solving skills
Unrivaled people skills
A passion for going above and beyond for your clients
Outstanding organizational, written, and oral communication
Excellent time and project management skills