Customer Success Manager

| Greater Denver Area
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Job Title: Customer Success Manager

Function: Sales

Position Type: Full-Time

Position Level: Entry

Travel: Minimum travel may be required

 

At NurseFly, we’re on a mission to transform hiring and recruiting in healthcare. We’re a high impact and positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help reduce healthcare costs and improve patient care.

We’re starting by bringing transparency and increased access to the opaque and offline $17 billion temporary healthcare staffing industry. We empower nurses and other healthcare professionals across the country by giving them unprecedented access to honest, transparent, and real-time information to aid them in their job search. We connect candidates to the highest paying, most relevant travel healthcare jobs in the country and we help enable research around the best places to work.

Our goal is to help healthcare professionals take the headache out of finding a great job, and for healthcare employers, making it easier and faster to find great talent. Through the NurseFly platform, we enable staffing agencies and healthcare employers to more find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.

THE OPPORTUNITY

As a Customer Success Manager you will be an expert at providing employers on the NurseFly platform with the comprehensive support that makes our site the best platform anywhere to match candidates to job opportunities. As a member of the Customer Success team, your goal is to grow sales with your portfolio of agencies and ensure a positive experience. Successful CSMs will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience.

THE TEAM

NurseFly is small and rapidly growing. Our Customer Success team is responsible for managing, supporting, and growing our agency partners.  Our organization is cross functional so we work closely with product, operations, and other divisions in the company.

THE SKILL SET

  • Bachelors degree or equivalent experience preferred
  • 1-3 years of relevant experience in customer success or account management
  • Knowledge of the healthcare industry, with experience in nursing, allied-health, or therapy desirable
  • Strong personal presence, demonstrated in a partner/customer facing role
  • Proven ability to be scrappy and hit the ground running
  • Smart, detail-oriented, and relentlessly resourceful
  • Excellent verbal and written communication skills
  • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Team-oriented but with the ability to work independently
  • Flexibility and ability to work autonomously in a demanding and ambiguous environment
  • Excellent customer service ethic with ability to focus on the job at hand

WITHIN ONE MONTH, YOU’LL

  • Get your bearings and begin to build a strong foundation in customer success and market dynamics, upon which to grow
  • Build and manage relationships with designated external business partners and their decision makers
  • Manage all levels of customer support and satisfaction
  • Set up recurring calls with decision makers and provide strategic advice

WITHIN THREE MONTHS, YOU’LL

  • Grow and manage a complete portfolio of customers through data and strategy
  • Learn and manage implementation and onboarding process with new customers
  • Create and maintain customer success collateral and content to inform partners on product changes and improvements

WITHIN SIX MONTHS, YOU’LL

  • Demonstrate analytical thinking and use data to provide insights and drive decision making across our customer success team
  • Interact and lead agency expansion and upsell deal process
  • Collaborate with other teams in product and marketing to improve our sales process and features

WITHIN TWELVE MONTHS, YOU’LL

  • Guide the future vision, process, and team structure in our customer success department
  • Help inform future product roadmap by directly interfacing with product and engineering teams
  • Manage and work with teammates across business development and account management

 

BENEFITS & PERKS

  • Comprehensive Health Insurance Plans including HSA and FSA Options
  • Pet Insurance
  • Flexible Time Off
  • 401K Retirement Savings Plan with Generous Employer Match
  • Access to Corporate Discount Program
  • Pre-tax Commuter Benefit Plan

NurseFly is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • NodeJSLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • BrazeEmail

Location

NurseFly's Denver office currently sits in a WeWork in the RiNo neighborhood close to restaurants and several breweries. Close I-70 and Lightrail.

An Insider's view of NurseFly

What’s the vibe like in the office?

Each office certainly has its own vibe, with Denver leading the way on being more active and outdoorsy of the bunch. We're very flexible with our schedules and work hours. Whether working from a nearby biergarten or in the office, we're driving to support our healthcare community!

Asi Behar

Head of Design

What projects are you most excited about?

I’m generally excited about anything we’re doing to get more users on the platform and placed in jobs considering the state of the world right now. Every application we facilitate is someone we’re activating to help the country face the ongoing crisis with COVID-19 in one way or another.

Travis Tucker

Lead Mobile Engineer

What makes someone successful on your team?

As a small and new company, we don't have a ton of structure, so people that can live in an environment of ambiguity, who want to try new things and build processes from scratch will be successful at NurseFly. As a startup, there is no shortage of work to be done, so people that are eager to dive in and execute are the ones that will thrive.

Emily Hartmann

Head of People

How does the company support your career growth?

At NurseFly I feel like my preference for what I’d like to work on is taken into account by the product and engineering team and aligned as best as possible with the company’s goals so that there’s clear opportunities for career growth. Additionally the engineering team itself is pretty self motivated to constantly improve our general engineering a

Brandon Phillips

Senior Software Engineer

What are NurseFly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 100% of contributions up to 10% of an employee's annual gross pay.
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
NurseFly provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
We will offer work from home options as needed and we are flexible with work from home 1 - 2 days per week.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
NurseFly offers pre-tax commuter benefits for all employees.
Company Outings
Happy Hours
Pet Friendly
We are currently in a shared WeWork space that is Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
NurseFly offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Time allotted for learning
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