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Customer Success Manager

| Greater Boulder Area
To apply, e-mail your resume to [email protected] along with a short cover letter telling us why you'd be a good fit.
Apply now

At TrueCoach, we believe fitness coaching should not be limited to those who can afford in-person guidance – and should not be constrained by the limitations of time and location.

Our mission is to improve the lives of fitness coaches and their clients. We are building tools that enable coaches to save time, grow their business, and deliver a better experience for their clients.

As an early stage employee (#13 to be exact), you will have a unique opportunity to impact the success of TrueCoach in a big way. Working closely with our Director of Customer Success, your role as a CSM goes far beyond answering phone calls and support tickets.

We take a few things pretty seriously here at TrueCoach: building an amazing product and providing the best possible support to our coaches. Being on the frontlines of customer satisfaction and retention takes patience and a great sense of humor, but when the vast majority of our customers love us...negative interactions are few and far between. We’ve got a solid foundation, but we’re just getting started.

Ideal Candidate

  • Has experience in customer success and/or support
  • Is highly patient and empathetic
  • Is a creative and effective communicator - with personality!
  • Is a problem-solver by nature
  • Is passionate about health, fitness, and learning new things
  • Ability to work Sunday-Thursday, Sunday being a work-from-home day
  • Ability to work on-site with the TrueCoach team in Boulder, Colorado

Nice to Haves

  • Familiarity with the product as a coach and/or client
  • Familiarity with Intercom Inbox
  • Has experience producing tutorial videos and writing instructional content
  • Has worked at a tech company or SaaS startup

Day-To-Day Role

  • Providing world-class customer support
  • Creation of tutorials, screencasts, and content for our written knowledge-base
  • Conducting live demos and calls with customers
  • Tracking and reporting on Customer Success KPIs
Read Full Job Description
To apply, e-mail your resume to [email protected] along with a short cover letter telling us why you'd be a good fit.
Apply now
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AbstractDesign
    • TrelloManagement


We're in north Boulder, next door to CorePower Yoga, My Ramen, & Bella Strength. Super easy to get to by car or bike with loads of parking

An Insider's view of TrueCoach

How would you describe the company’s work-life balance?

One word: balanced!

Want to come in early and leave early? Cool. Need to make an appointment? No sweat. Want to take a quick bike ride in nice weather? Do it. Powder day? Absolutely.

We're able to take advantage of this balance because we know our teammates won’t let us fail. Whether it's during normal working hours or not, our team gets it done.


Customer Success Manager

What does your typical day look like?

The nice thing about working at TrueCoach is the variety of different things going on, and you have opportunities to listen in and/or contribute to many topics affecting the company success. All teams work together for the common good. A typical day involves doing your "main" job, plus any other priority that comes up in which you can contribute.


iOS Lead

How does the company support your career growth?

TrueCoach has supported my career growth through incredible mentorship, scheduled investment days where we’re able to spend every other Friday working on any growth-oriented project we’d like (ie: learning a new framework, helping w/ open source projects, etc) and through fully comp'ing one conference of our choice each year.


Front-End Engineer

How do you make yourself accessible to the rest of the team?

I have regular 1-1's with everybody in the company. We all learn so much from regularly doing these, and if there was one thing I wish I could go back in time and start doing earlier in my career, it'd be the 1-1's.


Cofounder & CEO

How does the company support your career growth?

The support of pro-dev is one of the many reasons I love working for TrueCoach. With Investment Days, comped conferences, and regular 1:1 meetings, we have a structure for us to pursue our growth. TrueCoach believes strongly in pursuing excellence in all areas, but unlike others, this value permeates our culture because it is unanimously embraced.


Director of Customer Success

What are TrueCoach Perks + Benefits

TrueCoach Benefits Overview

* Competitive pay and equity
* Health insurance with $0 deductible
* A coach (we believe dog-fooding our own app leads to a better product)
* One conference fully comped per year (+ more if speaking at conferences)
* Paid maternity/paternity leave
* 10% investment time
* Whatever computer equipment you need to get your job done
* Paid time off
* Flexible powder day policy - this IS part of why we live in Colorado, right?
* Dog friendly environment
* Relocation assistance

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
$0 deductible gold level plan
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
We do team lunches ~2 times / week
Stocked Kitchen
Some Meals Provided
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
We set aside every other Friday for our "Investment Day"
Online course subscriptions available
Paid industry certifications
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To apply, e-mail your resume to [email protected] along with a short cover letter telling us why you'd be a good fit.
Apply now
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