Ombud is looking for a full-time Customer Success Manager to join our team to support the retention and growth of our customer base. You will be responsible for owning customer relationships, creating and maintaining executive sponsor relationships, as well as looking for ways to increase our product usage within the organizations you support. You should possess outstanding verbal and written communication skills, be able to quickly establish credibility and build strong relationships. You should be a true customer advocate.

What You’ll Do:

• Monitor account health metrics
• Conduct Quarterly & Annual Business Reviews
• Be a product expert to drive product adoption and able to conduct new user trainings
• Build out renewal proposals
• Negotiate pricing and terms for renewal contracts
• Look for expansion opportunities (cross-sell, up-sell)
• Navigate the customer organization to build relationships with key individuals and spread Ombud adoption
• At all times, promote end user satisfaction with our product and services
• Maintain account benchmarks to ensure customers realize the value of Ombud
• Manage escalated support queries

About You:

• 2 – 5 years of customer success and/or account management or previous sales experience
• Competitive spirit with a strong desire to exceed the norm
• Exceptional written and verbal communication skills
• Ability to write articulately and persuasively
• Ability to independently manage multiple priorities, often under time constraints and with changing requirements
• Able to adapt and thrive with change
• Bachelor’s degree preferred

Ombud Values IT WAR:

• Integrity: Total trust in the team; striving for what is good and right
• Thought Leadership: Mediocrity is not the fail-safe; aptitude and desire to continue learning
• Willingness: Prompt to act or respond; contribute outside of your job description
• Ambition: Self-Starter that doesn’t wait for things to happen, Focus and Drive to accomplish something great; relentless pursuit of opportunity  
• Reliability: Perform consistently well; dependable  

What Ombud Offers You:

• A culture that fosters career development and values working together as a team
• Employee Stock Option Plan – Our employees are owners
• Full Benefits, including:  Healthcare, Dental, Vision, 401(k), Paid Leave, Sabbatical, RTD Eco-Pass
• Downtown Denver working environment

About Ombud: Ombud is building an Intelligent Content Collaboration platform that scales intelligence across global organizations by re-inventing how content is managed, collaboration is orchestrated, and machine learning is applied to streamline sales operations. The Ombud platform is changing how people organize, collaborate and execute their day-to-day workflow while improving their quality of life and organizational efficiency.  Industry innovators such as Nutanix, Kronos, Palo Alto Networks, Zendesk, SendGrid, Ping Identity, Instructure, LogMeIn, HubSpot, Anaplan, and Cloudera use Ombud to create a competitive advantage, increase thought leadership, and grow their businesses.

Ombud is proud to be an equal opportunity employer. All employment decisions at Ombud are based on merit, competence, and business need. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, ancestry, national origin, genetic information, disability, marital status, military service, or any other status protected under federal, state or local law. We are committed to building a diverse team and fostering an inclusive and entrepreneurial work environment.