Customer Success Manager

| Greater Boulder Area | Remote
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Floify is looking to hire an experienced and exceptional Customer Success Manager who has impeccable relationship building skills and can create a win/win environment for all parties that they work with. This position will be primarily focused on managing the success of our largest and most significant key accounts.What You'll Do:

  • Direct the customer experience and strategic account management
  • Build, develop & maintain C-level and senior-level customer relationships at key accounts
  • Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals
  • Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for our customers
  • Guide the on-boarding, rollout, and account management from closed sale to renewal
  • Work with the Sales team to develop strategies to promote account growth
  • Develop a deep understanding of the Floify software, the mortgage market, and our customers needs
  • Salary Range: $100,000 - $150,000 OTE

What We'll Love About You:

  • Requires excellent coaching, training, project management, and communication skills
  • Requires a multifunctional focus and the ability to negotiate complex contracts with C-Level customers
  • Customer Success experience in a SaaS or startup environment
  • Must be technically savvy and highly organized
  • A passion for helping others and solving complex problems in creative ways
  • Must be a team player who performs well independently and is eager to continually hone and improve skills
  • Travel up to 50% will be required (once the travel schedule is 'back to normal')

What You'll Love About Us:

  • Corporate headquarters located in Boulder, Colorado, but we also hire in Texas, Illinois, and Wyoming
  • Top-Tier Health, Dental, & Vision Insurance for you and your family covered at 100%
  • 401(k)
  • Substantial work-from-home options
  • Ergonomic In-Office Workstations when you're on site
  • Highly Competitive Salaries and a great company culture
  • Generous PTO & Sick Time accruals
  • 6+ Paid Major Holidays
  • In-Office Catered Lunches - weekly and on special occasions like milestone workiversaries

Our interview process includes a quick call with an HR representative, a zoom interview with some key people, and then a zoom interview with the team.Because our team members are trusted to handle sensitive information, for this position we require candidates that receive and accept employment offers to complete a Background & Drug Test before employment starts.#BI-Remote

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Location

The Floify headquarters is located just off Arapahoe & 30th in Boulder, and is close to many local coffee shops and restaurants.

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