Customer Success Manager (Remote Friendly) at Angi

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Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee. 
 
Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of ANGI Homeservices (Nasdaq: ANGI), the world’s largest home services marketplace including brands like HomeAdvisor and Angie’s List. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals.
 
About the team
The Partnerships team focuses on growth through B2B2C business with retailers and multi-family building management companies. We are currently focused on working with furniture and TV retailers to offer their customers Handy services - see https://www.handy.com/retail for more details.
 
About the Role
Handy is seeking a highly energetic Manager to lead relationships with large teams of regional leaders at some of our largest retail partners. In this role, you will take on responsibility to directly manage the relationship with some of the key decision makers across the organization of one of our biggest retail partners. You will analyze, report and problem solve on how the partnership is performing and ultimately whether customers are satisfied. This position is remote-friendly. 
 
Success will require developing strong relationships with multiple counterparts at our partner, being the face and voice of Handy to them across all topics - from the strategic vision to practical implementation - and bringing back feedback to the internal team at Handy so we can continue to improve our product and operations offering to keep the partners and their customers happy. As one of the key people in Handy’s highest priority and fastest growing business unit, your ability to lead your partnership will have a direct impact on Handy’s growth.
 
We’re a startup, so we’re looking for someone with an entrepreneurial spirit, enthusiasm for our mission to transform home services, and of course, the ability to turn on a dime when necessary. 
 
What you'll do
  • Lead Handy’s relationship with key regional leads and management across the country
  • Design, present and refine Handy’s value proposition to the leading decision makers at our key retail partners
  • Analyze partner performance, create reports and present back to partners to ensure they are engaged, informed and supportive of the Handy partnership
  • Work with regional and functional retail leads on communications and merchandising creative to ensure stores and customers understand what Handy offers
  • Coordinate customer and store questions and queries - liaising with Handy Customer Service to ensure your retail partners are happy
  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities.
  • Work with Product and Operations to automate and standardize processes and add features based on partner feedback
What we're looking for
  • 4-10 years of professional experience 
  • College degree
  • Prior retail and/or start up experience a big plus
  • Excellent communication skills and client hands - you’ll be interacting with folks all day
  • High organizational ability and attention to detail - you’ll need to keep on top of a lot of moving parts
  • A self starter who can work independently and proactively plan their own schedule
  • Open to travel to stay in touch with partner management teams across the country (approx 30% of the time will be on the road)
  • Strong quantitative skills and aptitude. Proficiency with Excel 
  • Ability to dig deep into processes and identify areas for improvement
  • Creative problem-solver with excitement to work on cross-functional teams and projects
  • A passion for retail, the sharing economy, and/or the on-demand services space
  • Leadership skills and people management experience is preferred

Compensation & Benefits

  • Competitive salary and equity commensurate with experience and performance
  • Full medical, dental, vision package to fit your needs
  • Monthly Handy credits
  • Flexible vacation policy; work hard and take time when you need it
  • Ground floor opportunity with the team
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

#LI-Remote

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Technology we use

  • Engineering
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Location

Nestled within the River North Art District east of the South Platt River is the home of our Denver HQ office. Caddy corner to a variety of popular local restaurants and bars, this location provides access to the after-work happenings residents enjoy and the office itself has a variety of amenities.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development.

We also extend comprehensive healthcare offerings, 401K matching, generous PTO, competitive parental leave/family planning benefits, and more!

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program

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