Customer Success Manager - Majors at Zoom Video Communications
We are looking for an amazing Customer Success Manager (CSM) to join our team.. The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.
The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts
Develop and maintain long-term relationships with stakeholders within assigned accounts
Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
Plan and conduct on-boarding and training for new customers
Closely manage and nurture accounts to identify and eliminate risk attribution
Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
Minimum of 3+ years experience and a proven track servicing strategic accounts
BA/BS degree or equivalent work experience
Previous experience working in a Client or Customer Success role within the UCaaS / CCaaS space.
Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
CRM experience with Salesforce.com preferred
Ability to deliver customized presentations and demonstrations via web conference
Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service is preferred
Strong acumen of software industry
Great interpersonal skills with a positive attitude
Travel is required
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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