PlayerLync
A Mobile Workforce Enablement Platform for Leaders
Greenwood Village, CO

Customer Success Manager I at PlayerLync

| Greater Denver Area
Sorry, this job was removed at 11:07 a.m. (MST) on Monday, August 16, 2021
Find out who's hiring in Colorado.
See all Sales jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Company Description

PlayerLync is one of the most innovative enterprise mobile solutions on the market. We’re a growing, dynamic, team-oriented software company committed to providing best-in-class products and services to our customers. Our enterprise software solution integrates mobile content distribution and management with e-learning, digital forms and daily operational performance tracking all in one universal solution. PlayerLync’s software is used by high-profile companies to move massive amounts of files on and off devices efficiently, limiting impact on network bandwidth while mobilizing millions of employees every day. In just a few years, our customer base has rapidly grown across multiple industries including professional sports franchises, top restaurant concepts, field services organizations, hospitality organizations and global retail companies.

Job Description

As a Customer Success Manager, your mission is twofold: (1) make sure our customers are ecstatic about their experience with the PlayerLync platform, and (2) manage renewals and upsells. You’ll work with the Customer Success team leader to manage a portfolio of enterprise clients. You’ll also build customer success processes and materials to propel efficiency, scalability, and customer delight. And you’ll collaborate with internal teams to represent customers’ needs and get things done – including Sales, Support, Product, and Marketing.

Why are you a good fit? Because at your core, you are fiercely dedicated to the success of your clients. You have the best customer management and business consultancy skills around. And you’re passionate about expanding client use cases and growing our business.

Essential Duties & Responsibilities

  • Own overall relationship with pool of assigned clients, which includes ensuring adoption, optimizing satisfaction, improving retention, and driving upsells.
  • Work with Customer Success team to achieve our NPS and net revenue retention metrics.
  • Establish a trusted/strategic advisor relationship with clients and drive continued value of our products and services.
  • Be a PlayerLync product expert and evangelist, able to provide advanced training and guidance.
  • Develop and nurture customers for advocacy.
  • Create sales orders for renewals and upsells, and negotiate agreements with customers.
  • Advocate customer needs/issues cross-departmentally.
  • Constantly look for ways to make the PlayerLync Customer Success team best-in-world.

Qualifications

  • 3+ years experience in Customer Success or equivalent history of increasing customer adoption and satisfaction/NPS scores.
  • History of strong net revenue retention with your customers.
  • Experience with multi-unit restaurant and retail companies is a plus.
  • Impeccable written and verbal communication skills, including a history of presenting to leadership teams.
  • Strong technical skills, including knowledge of IT networks, mobile apps, cloud environments, and basic coding.
  • Excellent sales skills, including ability to conduct business case analyses, manage a sales funnel, prepare proposals, negotiate, and close upsell deals.
  • Experience with Salesforce and Desk platforms (or similar CRM/Support solutions).
  • History of using Customer Success systems is a plus.
  • Experience in creating Customer Success workflows, templates, and playbooks.
  • Proficient in Office software, including basic data analysis in excel.
  • Hard core about getting things done, while at the same time maintaining a spirit of collegiality and vibrant sense of humor.
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We're a high tech company located in the Denver Tech center close to a number of great local eateries.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • VueLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • AngularFrameworks
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
Previous
Next

What are PlayerLync Perks + Benefits

PlayerLync Benefits Overview

We value culture first and foremost by supporting a work hard, play hard mentality. We offer a variety of perks to make your workday enjoyable such as office snacks, shuffleboard, ping pong, and an on-site gym. We offer a medical plan that has 100% employer paid premiums and strive to add at least one major benefit or perk each year. We support an open door policy and strive to maintain the positive energy of a small start up as we grow and scale our business!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $6,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. PlayerLync also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
PlayerLync offers a quarterly company outing. Past events have included bowling, Family Summer Picnic, Annual Vail getaway, and our Holiday Party!
Game Room
Take a break from a hectic day with a quick game of ping pong or shuffleboard!
Stocked Kitchen
We have a constantly stocked kitchen with a wide variety of snacks, an Espresso machine, fresh fruit and monthly birthday cake celebrations.
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Professional Development budget is available for job related continuing eduction.
Lunch and learns
PlayerLync offers lunch and learns for team trainings and kick off meetings
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer up to $500 annually for classes, professional memberships, and other development opportunities that directly apply to each position.
Online course subscriptions available
Paid industry certifications
We will reimburse 50% of team member training/development costs up to $500 in a 12 month period.

An Insider's view of PlayerLync

What’s the vibe like in the office?

Fun, collaborative culture focused on exceeding goals and celebrating the wins. Casual and team based atmosphere centered around providing the best service and solution to our customers.

Brad

Account Executive

What projects are you most excited about?

Working with all of our teams to architect a SaaS based platform for the PlayerLync solution. This project will give us the opportunity to build, maintain, and manage a highly scalable solution that utilizes modern technologies to help solve real problems for our customers. A project of this magnitude is a once in a career opportunity!

Dean

Director of Operations

What are some things you learned at the company?

My experience at PlayerLync has helped me learn about databases, API’s, workflow, and much more. I have gained knowledge in areas I didn’t expect, such as programming and automated testing. But most of all, I’ve learned how to best communicate with others on a team and work together to solve problems that affect a larger group of individuals.

Cory

Junior QA Engineer, Development

How do you empower your team to be more creative?

By giving folks the freedom to try new things or new ways. There is rarely one right way, and it's only through trying new things that people or teams reach greatness.

Gary

Head of Marketing & Channels

How would you describe the company’s work-life balance?

On my first day, our CEO left me a note with “More life!” written at the bottom. I've seen this in the work/life balance this company pushes its employees to have. I work hard and play hard at PlayerLync and am ultimately more successful and fulfilled because of the balance!

Mallory

Customer Success Manager

Jobs at PlayerLync
5

All Jobs
All Jobs
Dev + Engineer
Marketing
Sales
Tap to close

Senior iOS Engineer

PlayerLync
Greater Denver Area
1 week ago
+41
We are looking for a highly talented and motivated iOS developer that can continue to enhance our world-class app. You will ensure that the app performs well, that the visual design is meticulously up to spec, that the app runs efficiently and intuitively regardless of the iOS device and form factor. You will be a technical expert who can recommend solutions that leverage platform specific offerings for the best native app experience. You’ll be involved in new product feature development, but also a valuable contributor toward enhancing existing features.

VP of Marketing

PlayerLync
Greater Denver Area
1 week ago
+41
About Us PlayerLync is a mobile workforce enablement platform that helps companies like Starbucks, Abercrombie & Fitch, and Southern Company Gas to ensure that every frontline employee has the personalized and timely information they need to do their job, delivered automatically through their mobile device. We got our start moving game film to iPads for the NFL but now serve mobile workers across multiple industries ensuring they are engaged and

Senior Account Executive

PlayerLync
Greater Denver Area
3 weeks ago
+41
We’re looking for an experienced Senior Account Executive that thrives in a fast-paced, cutting-edge, technology-driven, and fun environment. For this role, it is critically important that you are an optimistic problem solver with the ability to leverage both your own and our internal resources to win. Your primary role will be to work with prospective accounts in various enterprise industries that could utilize PlayerLync, help them realize the value of our solution, and guide them to making an investment in our platform. We need winners who can be assigned a territory and exceed quotas by proactively prospecting new accounts. You will work closely with C-levels, VPs, and Directors of brands looking to solve real technical problems all by taking a solution-oriented approach to winning new business. 

Commercial Account Executive

PlayerLync
Greater Denver Area
3 weeks ago
+41
We’re looking for an experienced Commercial Account Executive that thrives in a fast-paced, cutting-edge, technology-driven, and fun environment. For this role, it is critically important that you are an optimistic problem solver with the ability to leverage both your own and our internal resources to win. Your primary role will be to work with prospective accounts in various enterprise industries that could utilize PlayerLync, help them realize the value of our solution, and guide them to making an investment in our platform. We need winners who can be assigned a territory and exceed quotas by proactively prospecting new accounts. You will work closely with C-levels, VPs, and Directors of brands looking to solve real technical problems all by taking a solution-oriented approach to winning new business. 

Sales Development Representative (SDR)

PlayerLync
Greater Denver Area
3 weeks ago
+41
As an SDR, you will play a key role in PlayerLync’s growth and the success of the Sales organization. You’ll be working in close collaboration with marketing and enterprise account executives to generate revenue pipeline by uncovering and converting leads. The ideal candidate will have experience working in a dynamic “startup” environment and will have the confidence to assertively reach into accounts, make connections, build strong relationships, then generate interest in PlayerLync’s value proposition. As the front line of the sales organization, you will begin to learn the skills needed to move into a quota holding role.