Customer Success Consultant at Prove (Formerly Payfone)

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 About Prove 
 
Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 9 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence -driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Prove’s solutions are available in 195 countries. For the latest updates from Prove, follow us on LinkedIn. 
 
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   
 
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.
Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 9 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence -driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Prove’s solutions are available in 195 countries. For the latest updates from Prove, follow us on LinkedIn. 
 
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   
 
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.
 
The Customer Success Consultant will be client focused and quickly come up-to-speed on the Prove product suite. You are someone who wants to blend people and technology to drive and exceed successful outcomes for Prove clients. You are someone who values customer etiquette while showcasing your knowledge of our products and industry best practices. You thrive on understanding and learning your client’s organization and business objectives to positively impact your company and your customers’. You will be provided mentorship from Managers within your team, however, ultimately expected to drive and own the day-to-day activities. You are passionate about building strong customer relationships, working in a collaborative environment, obtaining mentorship from your manager and leadership, delivering value, and ultimately turning customers into raving Prove fans!  
What You Are Accountable For
    • Establish a reputation as a trusted partner via business reviews, presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to the client’s business objectives
    • Collaborate with team leads and mentors to become an expert of client’s business objectives and use cases while balancing customer satisfaction and delivering business value
    • Capture, track, manage and report on customer “Pass Rate” as the customer-facing success KPI
    • Own Customer Revenue forecasting and reporting and identify opportunities for boosting revenue as a result of customer satisfaction
    • Achieve revenue goals through live client volume management and client contract renewals Conduct quarterly business reviews, presenting the status of the Prove relationship, active project(s) and the value achieved
    • Identify client business requirements, define use cases, and understand data sources to match compelling customer pain points with product capabilities
    • Act as the client’s internal advocate at Prove Engage with a consultative selling mindset owning live revenue forecasting for clients Identify opportunities for increasing volume in live use cases
    • Support Managers during the customer onboarding process
    • Identify and pursue expansion within live use cases
    • Train clients in the use of our solutions
    • Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
    • Strong passion for learning about our products and markets through in-house and external training
What We Require
    • 2-3 years in a customer facing role such as Customer Success, Account Management, or Sales
    • Strong written and verbal communication, documentation, presentation, interpersonal, and customer series skills
    • Possess some experience within a highly regulated market (i.e. Fintech, Insurance, Retail, Healthcare, etc.) 
    • Knowledge of digital identity and authentication is recommended 
    • Ability to negotiate and quickly come up to speed on selling strategies
    • Aptitude and passion for technology, owning and maintaining KPI’s, data minded, and understanding of a myriad of business cases 
    • Excellent ambition, desire to grow and expand your career
    • Good history of building and maintaining successful client relationships
    • Bachelor’s Degree or commensurate experience required
    • Travel: 20% Experience in a high-growth tech startup growing from $50m to $200m in ARR
 
This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
 
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • react Languages
    • AngularJSFrameworks
    • SpringFrameworks
    • AsteriskFrameworks
    • Luigi Frameworks
    • DB2Databases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • RedisDatabases
    • Dynamo DBDatabases

Location

Our teams are currently working remotely at the moment for both our Denver and New York locations.

What are Prove (Formerly Payfone) Perks + Benefits

Culture
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Prove employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Prove provides employees with a 401(k) matching plan managed by Principal.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Diversity Program
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