Granicus LLC
At Granicus, our mission is to help bring government and citizens closer together.
Denver, CO
Remote

Customer Success Consultant at Granicus LLC

| Remote
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Bang the Table (now a part of Granicus) is a global leader in digital community and stakeholder engagement software. Our flagship product, EngagementHQ, is used by planners and government agencies around the world to give stakeholders and citizens opportunities for involvement in key decision making, while empowering engagement professionals with a unique suite of tools for capturing and analysing stakeholder input.

 

Job Summary:

Bang the Table's Customer Success Consultants are the primary client contact and are skilled in developing and fostering business relationships with our clients.

We are seeking a Customer Success Consultant (CSC) to support the deep and successful adoption of our product, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.

Strong candidates will have experience in nurturing clients in an agency, public sector, or software organisation. Qualified candidates will have stellar client relationship and consultative skills, as well as proven success in data-driven decision making, adherence to process and organisational advancement.


Candidates should also have experience with Software as a Service (SaaS) platforms, and the ability to translate the capabilities of a technology platform into specific benefits for a given client. The desire to be a part of a collaborative, fast-paced team who thrives on the mission of providing world-class service is a must.

Bang the Table is a remote first company (this isn't temporary). While we have virtual teams, you have the option for in-office work should you be located near one of our hubs.

What you'll do:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Contribute to a high level of client satisfaction with Bang the Table's product and services by conducting regular client health checks.
  • As the key point of contact between our clients and Bang the Table, the CSC is responsible for liaising with clients about the renewal and upgrade of annual contracts, extensions to existing contracts, and provision of any additional EngagementIQ services.
  • Generate new insights tailored to the client portfolio and work to commercialise these insights where possible.
  • Proactively engage the customer base to ensure customers are realising the value of their investment, and ultimately contributing to the overall Australasian revenue targets.
  • Handle customer complaints and proactively manage feedback to the CX and Development teams, serving as an internal advocate for customers.
  • Keep records of customer interactions, process customer accounts and file documents
  • Work collaboratively with other areas of the business to ensure the continued development of business processes, our product and service offerings. 

Who you are:

  • You have 3+ years of work experience in a customer facing role
  • You possess exceptional attention to detail
  • Strong project management skills
  • You have excellent written and verbal communication skills
  • You are comfortable multi-tasking in a fast-paced, dynamic environment
  • You can prioritize and manage time efficiently
  • Experience with project management tools (like Trello, Basecamp or CRM's like Salesforce)
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Apply Now
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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM
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What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
Free snacks and drinks in our offices
And more!

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Granicus has a remote-first policy. If you are located near one of our office locations, you are welcome to go in but, it will never be required.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

Granicus Careers In Denver
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Remote
1 day ago
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Come see the impactful work we've done on

Sales Director

Granicus LLC
Greater Denver Area
1 day ago
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 200

Account Executive (West)

Granicus LLC
Greater Denver Area
1 day ago
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 200

Account Executive (Central)

Granicus LLC
Remote
1 day ago
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 200

Account Manager (West)

Granicus LLC
Remote
1 day ago
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 200

UX Web Designer

Granicus LLC
Remote
2 months ago
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus needs a UX Web Designer for our

Customer Success Specialist

Granicus LLC
Remote
2 months ago
GovLoop is looking for a Customer Success Specialist to help support the overall business development team at GovLoop.  The Customer Success Consultant’s primary responsibility is to manage current and media partners (100+) on different engagements and ensure projects are carried out above and beyond expectations. Together, the entire business development division is responsible for supporting our media partners. What You’ll Do: ·                

Product Operations Manager

Granicus LLC
Remote
2 months ago
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Come see the impactful work we’ve done on