Who is KORE Software?

KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties worldwide, providing practical tools, services and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.

Job Description

KORE Software is looking for an organized, energetic and driven teammate to join our growing team as the Success Community Content Manager. In this customer-focused marketing position, you’ll generate meaningful and compelling content for our partners, and drive Customer Success (CSX) processes focused around customer retention and loyalty – supporting 250+ global sports and entertainment customers and growing. These knowledge-sharing initiatives are designed to increase product adoption, allowing customers to more efficiently achieve their goals, and ultimately drive increased satisfaction and revenue across our customer portfolio. We are seeking a candidate passionate about the intersection of customer success, technology, marketing and the sports & entertainment business who will be focused on keeping KORE Software as the industry leader in the space.

Duties and Responsibilities:

• Implement and maintain a customer marketing program designed to manage our customer relationships at scale
• Improve and leverage the use of ongoing educational resources such our virtual onboarding platform and customer portal – expanding 1:many education opportunities driven around best-in-class content
• Build internal “client achievements hub” focused around internal and external client testimonials – empowering staff to more effectively understand customers’ stories, product uses needs and objectives
• Institute programs to foster cross-communication amongst customers in similar sports leagues or with common objectives
• Maximize efficiencies across the CSX Team; allowing for more meaningful, strategic 1:1 interaction
• Collaborate with marketing to develop and implement campaigns for the right users at the right time – increasing product adoption and retention by understanding the customer journey
• Run point on Success-focused content initiatives including webinars, case studies, newsletters, etc.
• Implement efficiencies through all aspects of account management process including onboarding, training, and ongoing strategy and consulting to accelerate customer path to success
• Support the greater Success Team in onboarding multiple customers simultaneously by driving new methodologies and technology into the process

Basic Qualifications:

• 2+ years of customer facing experience in a customer success, customer success marketing, account management roles, operations manager role
• 2+ years of experience at a SAAS company
• Previous experience in technology at a sports/entertainment is preferred
• Experience collaborating across Customer Success team and various other departments
• Ability to develop simple, clear, and professional customer content such as onboarding materials and best-practice guides
• Analytical, critical thinking, and organizational skills are a must
• Work well in a high-energy, fast paced, and constantly changing environment
• Detail oriented & dependable
• Outstanding oral and written communication skills
• Familiarity with Salesforce, Pendo and customer training software is preferred

What You’ll Need to Be Successful:

• An interest in building a trusted relationship with customers and colleagues across various departments
• Be extremely organized as you balance various initiatives within the Success department
• A creative mindset that is motivated by formalizing a new path for our department
• Willingness to ‘get your hands dirty’ while also knowing when to lean on your co-workers
• The ability to prioritize and manage your own workload

More about KORE Software

KORE Software is the global leader in sports and entertainment business management products. Our products help more than 250 recognized sports teams and brands worldwide harness valuable customer and partner data – including preferences and behaviors – to create valuable insights and turn those insights into pow­erful revenue-generating actions.

From ticketing, sponsorship, suites and premium offerings, and through to data warehousing, KORE offers a complete suite of products that drives sales, streamlines business processes, and takes profitability to a whole new level.