Built In Colorado honors Pie in its 2022 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
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Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance-starting with workers' compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values that guide every decision we make.
The Customer Success Associate is an entry-level customer success team member who focuses on answering customer inquiries, customer issues and resolves concerns and requests from commercial insurance customers and partners.
How You'll Do It
Provide responsive, timely, and relevant service to customers and partners

• Handles phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
• Maintains SLA's set by Customer Success team in a consistent and efficient manner
• Works as a team member to handle: Email requests, Policy issuance, Agency or Customer questions, Mailing of documents and follow-Up Communication

Model the behaviors and strategies necessary to successfully interact with and Resolve issues for small business owners and partners in all channels

• Applies Workers Comp training and knowledge to policy, billing and agency questions, concerns and production
• Build relationships with partners and internal teams to provide consistent, excellent communication with customers
• Seek resolutions to issues while also anticipating ways in which to prevent future issues
• Voices the customer's needs and advocates for the customer and their perspective

Participate in ongoing training and on-boarding for personal and peer growth

• Support the on-boarding and training of Pie's newest hires and teams, including process training, feedback and building out resource and training material

The Right Stuff

• Bachelor's Degree or equivalent experience with some college coursework is preferred
• 1 year of customer service experience is preferred
• Basic communication (written and verbal) skills
• Basic problem solving skills to be able to resolve simple problems quickly and effectively
• Basic self-direction and responsibility for own tasks, deliverables and timelines
• Ability to work in a team environment
• G-Suite tools, Salesforce, collaboration tools (Slack is preferred), office equipment like scanning, copying and mailing

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO, including paid sick leave
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
We value our team members and want to support them, so we're proud to offer a comprehensive compensation package which includes the following:
Base compensation range for position: $20/hr - $23/hr
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
This role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States*, and have access to reliable, high-speed internet.
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