Customer Success Associate - West at Uplight

| Greater Boulder Area
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The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect-improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Customer Success Associate t o join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do:
As a Customer Success Associate, you will be a critical part of the Uplight Customer Success organization, responsible for supporting day-to-day activities of the Uplight team of Customer Success Managers and Technical Project Managers. The Associate position represents a growth opportunity within Uplight's organization, with exposure to both internal and external activities. Examples of internal projects include metrics reporting, customer support, issue coordination and resolution, Salesforce.com administration, and market analysis. Examples of external activities include project management, SaaS application configuration, data analysis, and troubleshooting, customer training, onsite meeting support, trade show support, and PowerPoint material preparation and delivery.
An important aspect of the Associate role will entail working collaboratively in a cross-functional environment with members of various Uplight teams, including Engineering, Product, Operations, Regulatory, Sales, Marketing and other teams, to deliver measurable value for our clients.
An ideal candidate will have an interest in energy, utilities, and Software-as-a-Service (SaaS) products. You must also be comfortable working in a fast-paced, dynamic environment on a range of different tasks associated with making our customers successful.
Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.
What you bring to Uplight:
  • At least 2 years of experience in business systems analysis, project management, or customer success, preferably at a SaaS or technology company
  • Background and interest in exploring new technologies
  • Interest in working in a fast-paced multi-disciplinary environment
  • Outstanding written and oral communication skills
  • A natural affinity for working across departments to drive cross-functional workstreams to completion and an independent thinker who proactively identifies issues, interdependencies, and solutions
  • You care about energy, its impact on our clients, their customers, and the world
  • Willingness to travel up to 20% of the time

Bonus Points:
  • Experience in software or working with public utilities.

What makes working at Uplight amazing:
In addition to all the standard medical and dental benefits, that kick in Day 1, we are:
  • Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
  • Committed to the environment, our employees, and our communities.
  • Focused on career growth by following defined career ladders.
  • Committed to taking our work and mission seriously and....we love to laugh!

We also provide:
  • 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend
  • Peer to peer recognition program
  • Management by objectives bonus plan
  • Innovative flexible time off policy
  • Exceptionally collaborative and cool office spaces (once we reopen them)

Salary Range: $50,000 to $58,000
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • SparkFrameworks
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement

Location

2580 55th Street, Boulder, CO 80301

What are Uplight Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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