RingCentral

Join us and reimagine the world of communications.

Centennial, CO

Remote

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Sales//Customer Success//Sales Engineer//

Customer Experience Contact Center AppDev Solutions Engineer

RingCentral

| Remote

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Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

The RingCentral Sales team does more than close deals. We build, grow and nurture relationships—from small businesses to global enterprises. We’ve become the #1 global cloud-based communications provider because we’re not just selling—we’re changing the nature of communications. That’s why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $25 billion, 30%+ annual growth and a $1 billion annual revenue run-rate. It’s an atmosphere of unlimited opportunity, where you’ll be supported by massive resources, unmatched training and a diverse, dynamic culture that’s built for winning, together.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

Responsibilities:

Build solid sales and technical expertise through 12 to 24-month progressive on-boarding.
Develop and maintain expert understanding of all RingCentral applications, platform, integrations, partners, and Contact Center products.
Assist SE team with software and integration lab maintenance and testing
Responsible for continued education on the platform and underlying technologies.
Assist with answering technical questions for sales and solutions engineering teams.
Present ongoing platform product training for sales and solution engineering teams.
Provide technical and sales support for accounts.
Transfer industry, technical, and product knowledge to internal and external teams.
Keep up-to-date on relevant competitive solutions, products and services.
Develop advanced system configurations and implementations in response to customer needs and requirements.
Help support the SE team with RFP/RFI customer responses.
Provide customer platform overviews, training, and guidance.
Develop and hand-off custom application scope-of-work documentation for Professional Services engagements.
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving the development of key features with the product team.
Development of custom applications for internal use
Working closely with other developers, UX designers, business and systems analysts
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
Conferring with project managers to obtain information on limitations or capabilities.

Qualifications:

Takes and analytical approach to problem solving
Demonstrates an ability to think and plan strategically
Strong communication, presentation, and demonstration skills.
Ability to teach other members of the team and act as a mentor as required.
Requires an action oriented individual with a very strong initiative to be successful.
Willingness to take ownership of accounts and account related actions.
Must be able to coordinate across various groups and functional teams.
Ability to complete job responsibilities with minimal supervision.
Demonstrate ability to implement, drive, and track projects
RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is preferred.
Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
Experience in VoIP network architecture, products, protocols, and solutions is preferred.
Understanding of software development technologies.
Experience with contact center network design, architecture, and support.
Some experience with project management and resource tracking desired.
Experience working in ‘outside the box’ solutions
Experience in custom application development
Experience working on a variety of software development projects.
Experience programming in one or more of the following: JavaScript, C#, PHP, Python, or similar.

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

Comprehensive medical, dental, vision, disability, life and pet insurance
Flexible PTO
401K match and ESPP
Wellness programs including virtual yoga, bootcamp, meditation classes and more
Paid parental leave
Milk Stork parental account
New parent gift box

Say hello to the future of work. And the end of the resume black hole.

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Where we are

We are located in the Denver Tech Center.

Technology we use

Engineering
Product
Sales & Marketing

- PythonLanguages
- OracleDatabases
- ConfluenceManagement
- MedalliaCMS
- BoxCMS
- SalesforceCRM

Cartina Phenix

Senior Manager of Professional Services

Succession Plans

Career development is a team effort

As a leader of a project and program management team, one of Phenix’s main goals is to produce new leaders. To promote professional growth, her team recently participated in career planning. “Using the tips and tools provided during that training, we were able to develop career paths for each of the employees in the PM org,” she said. “It’s helping us develop the next group of leaders in professional services.”

During my interviews for this role, each person I spoke to shared a version of how they were able to make suggestions and implement them. Joining an organization that operates with agility and supports growth was just the shift I needed.

Anthony Smith

Team Lead for Global Solution and Services Recruiting

Investing In Everyone

DEI is more than a catchphrase

At RingCentral, DEI means more than simply hiring diverse candidates and calling it a win. “Diversity is not limited to just race,” Smith said. “We aim to create a space where diversity of thought, perspective and mind are also supported.” Through his participation in RingCentral’s ERG for Black employees, Smith has had opportunities to learn and participate in community outreach programs.

We build and nurture our employee resource groups to empower and support women, Black colleagues, LGBTQI colleagues, military veterans and more.

Alexa Mazur

Manager of Velocity and Mid Market Business Development

Hand In Hand

Banding together behind tested solutions

During this work-from-home era, Mazur is finding new ways to motivate and connect with her sales team. “A little breakfast burrito or happy hour can go a long way,” she said. It also helps that RingCentral’s services are a hot commodity right now. The pandemic, she said, has forced companies to reexamine how they support their employees and “allows us to come in with the best available solution.”

In the long term, we’ll continue to innovate and provide the best solutions for our customers, and it will continue to be the best product to sell.

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture

Volunteer in local community

Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.

Partners with Nonprofits

At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.

Friends outside of work

Eat lunch together

Intracompany committees

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Documented equal pay policy

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Unconscious bias training

Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce

Someone's primary function is managing the company’s diversity and inclusion initiatives

Mean gender pay gap below 10%

Diversity Employee Resource Groups

From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.

Hiring Practices that Promote Diversity

Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Pet Insurance

Our pet insurance policy can cover up to 50% of out of pocket expenses.

Wellness Programs

Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!

Onsite Gym

Team workouts

Besides RingCentral's onsite gym, we do many fitness classes that promote working together and having fun!

Mental Health Benefits

Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions, to support our employees.

Retirement & Stock Options Benefits

401(K)

401(K) Matching

RingCentral makes a matching contribution of 50% of your first 6% deferred.

Company Equity

Employee Stock Purchase Plan

Performance Bonus

Match charitable contributions

We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.

Child Care & Parental Leave Benefits

Child Care Benefits

Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Company sponsored family events

RingCentral sponsors family oriented events ___.

Vacation & Time Off Benefits

Generous PTO

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Free Daily Meals

Game Room

Stocked Kitchen

Some Meals Provided

Happy Hours

Parking

Fitness Subsidies

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

RingCentral offers employees professional development opportunities like Onsite training courses.

Diversity Program

Lunch and learns

Promote from within

View full list of perks + benefits

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!