Customer Experience Contact Center AppDev Solutions Engineer
Want to change the way work…works? This is your moment.
RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.
The RingCentral Sales team does more than close deals. We build, grow and nurture relationships—from small businesses to global enterprises. We’ve become the #1 global cloud-based communications provider because we’re not just selling—we’re changing the nature of communications. That’s why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $25 billion, 30%+ annual growth and a $1 billion annual revenue run-rate. It’s an atmosphere of unlimited opportunity, where you’ll be supported by massive resources, unmatched training and a diverse, dynamic culture that’s built for winning, together.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Responsibilities:
- Build solid sales and technical expertise through 12 to 24-month progressive on-boarding.
- Develop and maintain expert understanding of all RingCentral applications, platform, integrations, partners, and Contact Center products.
- Assist SE team with software and integration lab maintenance and testing
- Responsible for continued education on the platform and underlying technologies.
- Assist with answering technical questions for sales and solutions engineering teams.
- Present ongoing platform product training for sales and solution engineering teams.
- Provide technical and sales support for accounts.
- Transfer industry, technical, and product knowledge to internal and external teams.
- Keep up-to-date on relevant competitive solutions, products and services.
- Develop advanced system configurations and implementations in response to customer needs and requirements.
- Help support the SE team with RFP/RFI customer responses.
- Provide customer platform overviews, training, and guidance.
- Develop and hand-off custom application scope-of-work documentation for Professional Services engagements.
- Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving the development of key features with the product team.
- Development of custom applications for internal use
- Working closely with other developers, UX designers, business and systems analysts
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
- Conferring with project managers to obtain information on limitations or capabilities.
Qualifications:
- Takes and analytical approach to problem solving
- Demonstrates an ability to think and plan strategically
- Strong communication, presentation, and demonstration skills.
- Ability to teach other members of the team and act as a mentor as required.
- Requires an action oriented individual with a very strong initiative to be successful.
- Willingness to take ownership of accounts and account related actions.
- Must be able to coordinate across various groups and functional teams.
- Ability to complete job responsibilities with minimal supervision.
- Demonstrate ability to implement, drive, and track projects
- RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is preferred.
- Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
- Experience in VoIP network architecture, products, protocols, and solutions is preferred.
- Understanding of software development technologies.
- Experience with contact center network design, architecture, and support.
- Some experience with project management and resource tracking desired.
- Experience working in ‘outside the box’ solutions
- Experience in custom application development
- Experience working on a variety of software development projects.
- Experience programming in one or more of the following: JavaScript, C#, PHP, Python, or similar.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
- Comprehensive medical, dental, vision, disability, life and pet insurance
- Flexible PTO
- 401K match and ESPP
- Wellness programs including virtual yoga, bootcamp, meditation classes and more
- Paid parental leave
- Milk Stork parental account
- New parent gift box
Say hello to the future of work. And the end of the resume black hole.
We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.