Customer Development Manager IV - Remote Western US at GHX
The Customer Development Manager IV is the primary account manager for strategic ePay customer relationships. The CDM IV will develop and manage customer relationships to achieve payment portfolio growth, profitability, and revenue retention goals.
- Develop and execute strategic and tactical account plans for large or strategic dedicated accounts in alignment with established payment portfolio and business strategies to increase customers’ product utilization, implement best practices for the procure to payment cycle, and achieve portfolio growth and revenue retention targets
- Proactively utilize customer and ePay information to develop and execute customer payment strategies
- Collaborate with internal and external partners to drive overall customer satisfaction and a consistent customer experience focused on growth and retention
- Support onboarding efforts for new suppliers in the network
- Act as the voice of the customer providing feedback for continuous improvement within the ePay organization
- Assess portfolio risk and ensure referenceable customers within assigned base
- Support ePay sales and operational teams as necessary
- Facilitate and manage required customer touchpoints and business reviews including open issues, scorecards, key performance indicators (KPIs), and benchmarking
- Obtain and utilize provider or supplier spend information to develop and execute payment strategies
- Specific to Supplier Customer Development Manager: Ensure and communicate performance to contract compliance, which includes performing monthly or quarterly analysis for spend volumes as well as LIBOR analysis
- Prepare business review reporting and metrics and present to customer, document action items, maintain meeting minutes, and complete action items
- Monitor and maintain KPIs specific for customer account management model, work with customer to address and resolve outlier issues
- Serve as the escalation point for customer issues
- Identify customer training needs or gaps and provide appropriate resources
- Other duties as assigned
- Excellent written and verbal communication skills
- Self-motivated with solid work ethic
- Ability to develop and maintain business relationships
- Analytical, detail-oriented with demonstrated project management skills
- Ability to work in a fast-paced, evolving environment while managing multiple priorities
- Ability and willingness to travel up to 40%
- Ability to work remotely/from a home office
- Demonstrated financial acumen and fluency in finance and accounting principles
- Proficient in Microsoft Office with intermediate to advanced skills in Excel
Required Education, Certifications, and Experience
- Minimum 7+ years of experience in a Customer Success Manager or similar Account Development role, including:
- Direct engagement with senior level decision-makers in large, multi-divisional, or multi-national organizations
- Revenue growth and retention responsibility of $3M or more
- Bachelor’s degree in Finance or comparable business degree
- Advanced degree (e.g., MA, MBA)
- Experience working directly or indirectly in healthcare finance or payments industry
- Experience using Salesforce.com
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.
GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated not tolerated.