Configuration SME, Customer Success Engineering
Quantum Metric
Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.
Our Culture
We are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products.
About the Role
As a Subject Matter Expert within the Customer Success Engineering organization at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation and onboarding, adoption and growth with a focus on platform configuration. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives. You will work on translating customers’ business requirements into technical configuration to facilitate value realization and customer satisfaction. This role is dynamic and will have you working on various tasks like PII masking, eventing, troubleshooting, etc. If you love solving puzzles and getting your hands dirty, keep reading!
Requirements
- Past experience developing, implementing, or managing digital solutions.
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
- In-depth understanding of HTML, CSS and Javascript is a must, with proven experience in web development and strong working knowledge of front-end technologies
- Need to have a solid handle on the variety of Web Developer Tools provided by modern browsers such as Chrome, Firefox, Safari, and Edge
- Experience with native development (Objective-C/Swift, Java/Kotlin, Xcode, etc.) a plus
- Experience with React Native and other frameworks a plus
- Strong project & time management skills. Must be able to multitask while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Be self-motivated, resourceful and driven
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially competent and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- Willingness to get in the weeds with tech; geeky hacker-types welcome!
Perks, Benefits, & Compensation
- This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
- Group benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD
- Healthy Rewards – Discount Programs
- 401k and Options / Equity
- Time off (Paid Vacation, Sick, Holidays)
- 11 company holidays
- 3 weeks (120 hours) accrued vacation
- Sick leave (according to state mandated allocation)
- Parental/Adoption Leave
- Promotional Opportunities
- Rewards and Recognitions programs
- One-time stipend for work at home employees
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- Latest MacBook Pro and awesome swag delivered to your door
- Supportive and collaborative culture
- Compensation: Base $110,00 - $135,000 and 12% Bonus
About Quantum Metric
Our mission is to help brands deliver standout digital experiences for their customers. Enterprises are using Quantum Metric to build customer-centric digital products that drive revenue and foster brand loyalty. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.
Since our founding in 2015, we’ve been serving Fortune 500 customers across e-commerce, travel and hospitality, financial services and insurance, and telecommunications. The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric is an E-Verify employer.
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