Compliance Solution Specialist

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The Compliance Solution Specialist is an integral part of the GHX sales process. This role will partner with the field sales representatives and liaise with the healthcare customer. The Compliance Solution Specialist delivers consultative engagement to high-impact Credentialing Customers, as well as account and product support. This person must be customer-obsessed, funnel-focused, metric-driven, and a source of inspiration for the customer.This person serves as the face of the business forward facing customers and works to ensure customer compliance issues are resolved effectively and efficiently by providing solutions. This expert will be able to analyze data and provide solutions and savings through professional guidance, thus providing resolutions to issues through the utilization of metrics and scorecards. In addition, this position is responsible for driving Vendormate growth as part of our Compliance Program. Our ideal candidate will be analytically minded professional with influential communication skills who has worked with sales teams in a sale or supporting business analytics role, growth mindset is critical. The candidate will have strong presentation skills with the ability to articulate technical information to non-technical and executive audiences, strong business acumen, a clear understanding of the hospital system, an above average ability to collaborate with internal cross-functional stakeholders, thrives in a fast-paced environment and adaptable to changing circumstances while maintaining a positive attitude.Key Responsibilities
  • Work to lead provider organizations in our top-50 to drive improved Compliance and a call to action.
  • Responsible for analyzing utilization of Vendormate solutions including conducting in-depth compliance evaluations, audits, gaining customer buy-in, and confidently communicating and facilitating actionable next steps to maximize the value of Vendormate products and services.
  • Develops new compliance opportunities through lead generation, prospecting, networking, and qualification of sales opportunities for the purpose of achieving a quarterly quota
  • Proactively analyze data and schedule and develop compelling account reviews to build rapport as a long- term partner as well as to achieve BU booking target,
  • Deliver compliance messaging in collaboration with Sales (or individually at times), while owning the partnership end to end.
  • Proactively provide strategic solutions to increase efficiencies and close compliance gaps.
    • Complete and participate in ad-hoc projects such as outreach programs with initiative, creativity, and collaboration
    • Provide weekly and monthly reporting on the volume of leads qualified, routed, or converted and maintain in SFDC (CRM)
    • Acquire and integrates industry knowledge related to general trends, emerging technologies, and competition
    • Educates and supports field sales to facilitate lead generation.
    • Professional with influential communication skills who has worked with sales teams in a sale or supporting business analytics role growth mindset is critical.
Key Duties
  • Provides account, product support, and consultative selling to high-impact Credentialing Customers
  • Exercise creativity and problem-solving skills to diagnose problems and find solutions tailored to customer organizations and the compliance program
  • Demonstrated thoughtful strategic thinking and decision making
  • Proactively engage with customers to resolve account issues, drive compliance, and encourage a strong vendor program to ensure customer satisfaction
  • Mentor and assist in training team members and field sales
  • Meet and exceed Key Metric goals, individually and collectively, such as with Account Reviews and Sales Leads- not all inclusive
  • Maintain Salesforce including accurate documentation and contact lists
Required Education, Certifications and Experience
  • Bachelor's degree or equivalent combination of education and related experience
  • 2+ years of related experience with 1+ years of experience in customer support role
  • Ability to identify and resolve customer concerns and compliance gaps
  • Developed verbal and written communication skills with active listening
  • Ability to work effectively within a team and cross-functionally to assist with capturing sales leads
  • Excellent time management skills and organization skills with ability to manage a large account base and prioritize to meet goals
  • Skilled at developing and giving presentations including use of PowerPoint and video conferencing tools (e.g., Zoom, WebEx, etc.)
Preferred Qualifications
  • Bachelor's degree
  • Healthcare experience
  • Experience using Salesforce and tracking metrics
  • Account management experience
  • Experience with Six-Sigma or other process improvement methodologies
  • Experience with Compliance and Compliance Certification
  • Project Management and Process Improvement
  • Proficient in Microsoft Office applications
Estimated salary range: $60,000 - $68,000The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHXGHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Chicago, Illinois, and Omaha, Nebraska.GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
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Technology we use

  • Engineering
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Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
$125 per month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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