Job Summary
We’re not for everybody. We’re for those who are passionate, un-apologetically ambitious, and determined for success.The Closing Coordinator (CC) works directly with properties to ensure that our clients’ housing needs are met, and expectations are exceeded. The Closing Coordinator works as an internal liaison between the property and Account Manager Team, Lease Audit Team, and Housing Logistics Team. They are responsible for confirming unit availability, rental rates, and lease details for all confirmed client requests to facilitate smooth and efficient move-ins.
Job Responsibilities

• Confirm all necessary details to secure final unit reservation
• Collect all necessary paperwork for each move-in, including applications and leases
• Communicate with various internal departments regarding specific needs for each housing accommodation (i.e. utility vendors, furniture delivery arrangements, funds and billing information, etc.)
• Build relationships with properties to assist with negotiations in cost reduction
• Gather and communicate all renewal terms after the initial rental period has ended
• Efficient grid management for successful monitoring of Team Key Performance Indicators (KPI’s)

Job Skills/Qualifications

Required

• Strong, professional communication skills via phone/email
• A passion to develop and nurture vendor relationships
• Highly motivated with metrics-driven performance
• Critical thinking for problem solving and issue resolution
• Experience with Customer-Relationship Management (CRM)
• Strong negotiation skills to reduce rental rates and lease fees
• Attention to detail with managing multiple tasks simultaneously
• Ability to receive constructive feedback for growth and development

Preferred

• High School Diploma or equivalent
• Minimum 2 years of professional Customer Service experience
• Proficiency in Microsoft Outlook

Travel
No travel time expected for the position

What we offer:

• Paid vacation and holiday time
• 2 paid days for volunteer time
• Stocked kitchen with fruit and snacks
• A casual and fun environment
• Medical, dental, and vision insurance plans
• Paid gym membership, discounted wireless plans
• Company sponsored events, holiday parties, and volunteer opportunities