Client Relations Account Manager Sr. at FIS
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery
About the team:
At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:• Ensure a positive and consistent relationship for one or more assigned clients• Serve as primary point of contact to support problem resolution and ensure client retention• Develop strong working relationships with assigned clients and FIS resources• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts
Recreates client issues in test environment• Manages and communicates expectations internally and externally.• Manages the service component of the client relationship.• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help
What you will need:• The ability to establish and maintain effective working relationships, both internally as well as externally
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.• Organizational and time management skills• Broad knowledge of FIS products and related services• A strong aptitude to analyze and solve problems
Added bonus if you have:
Prior banking or finance related experiences a plus
Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients• Is resourceful and proactive in gathering information and sharing ideas• Ability to work both independently and in a team environment• Some flexibility of hours is required
What we offer you:
At FIS, we are as committed to growing our employees' careers as our own business. We offer:• Opportunities to innovate in fintech• Inclusive and diverse team atmosphere• Professional and personal development• Resources to contribute to your community• Competitive salary and benefits
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.