Candidate Profile:

The Client Leasing Specialist is responsible for forming strong relationships with and providing exceptional customer service to Travelers Haven clients, properties and vendors. They will be the lead point of contact for client matters, do their best to anticipate client’s needs, and work cross departmentally to ensure highest client satisfaction. The Client Leasing Specialist is expected to thoroughly and efficiently service our clients while they are staying in company provided housing.

Success in the role will be measured primarily by customer satisfaction and incident prevention. The Client Leasing Specialist will strive to maintain zero preventable incidents.

Essential Functions:

• Build strong relationship with clients to ensure trust and satisfaction
• Help the client understand the move in and move out process
• Communicate cross departmentally to ensure move-ins are executed seamlessly with our internal operations team
• Provide the client personal touches such as move in packages or dialogue about how they’re enjoying the housing provided
• Work directly with the client to make their stay as seamless as possible. This includes rapid issue resolution and personal follow up on all leases
• Maintain consistent communication with client to ensure highest level of customer satisfaction and retention
• Negotiate positive outcomes with vendors for our clients when issues arise
• Facilitate with the resolution of issues throughout the life of the clients lease
• Work directly with internal logistics teams to ensure the clients housing request meets their expectations

Competency:

• A passion for creating & fostering client relationships
• “Client comes first, all else follows” mentality
• Ability to think outside the box for problem solving and issue resolution
• Capacity to manage multiple projects and activities while paying attention to detail
• Quick decision-making skills and independent judgement to ensure high customer satisfaction

Education and Experience Skills

• Minimum 2 years in a client service, logistics, or account management role