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Client Experience Specialist

| Greater Denver Area
Candidate Profile:
 
The Client Leasing Specialist is responsible for forming strong relationships with and providing exceptional customer service to Travelers Haven clients, properties and vendors. They will be the lead point of contact for client matters, do their best to anticipate client’s needs, and work cross departmentally to ensure highest client satisfaction. The Client Leasing Specialist is expected to thoroughly and efficiently service our clients while they are staying in company provided housing.
 
Success in the role will be measured primarily by customer satisfaction and incident prevention. The Client Leasing Specialist will strive to maintain zero preventable incidents.
 
Essential Functions:
  • Build strong relationship with clients to ensure trust and satisfaction
  • Help the client understand the move in and move out process
  • Communicate cross departmentally to ensure move-ins are executed seamlessly with our internal operations team
  • Provide the client personal touches such as move in packages or dialogue about how they’re enjoying the housing provided
  • Work directly with the client to make their stay as seamless as possible. This includes rapid issue resolution and personal follow up on all leases
  • Maintain consistent communication with client to ensure highest level of customer satisfaction and retention
  • Negotiate positive outcomes with vendors for our clients when issues arise
  • Facilitate with the resolution of issues throughout the life of the clients lease
  • Work directly with internal logistics teams to ensure the clients housing request meets their expectations
Competency:
  • A passion for creating & fostering client relationships
  • “Client comes first, all else follows” mentality
  • Ability to think outside the box for problem solving and issue resolution
  • Capacity to manage multiple projects and activities while paying attention to detail
  • Quick decision-making skills and independent judgement to ensure high customer satisfaction
Education and Experience Skills
  • Minimum 2 years in a client service, logistics, or account management role
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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