Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

An effective Business Systems Analyst should be an expert in problem-solving, critical thinking, and implementing an Agile Development Methodology. In this role, the Business Systems Analyst will gain a deep understanding of our current applications and business processes at an accelerated pace and take responsibility for teaching self and asking thoughtful questions of management. The Business Analyst will operate as the main point of contact with stakeholders and requesters to identify requirements, dependencies, and timelines between technical and business teams. Works closely with our Development, DevOps, and QA teams to ensure business goals are being met. Manages projects and feature requests from inception to completion.

Responsibilities: 

• Lead documentation and review of all business requirements, data needs, and business rules in the requirements document

• Analyze data quality and provide recommendation for changes

• Translate complex business issues into requirements and technical solution designs

• Evaluate, design, and transform systems to ensure compatibility and business efficiency, and effectiveness

• Solve business problems and further business success by applying industry, applications, and technical knowledge through the definition of high-level solutions.

• Partner with business leads to understand their requests, develop creative solution designs, and oversee the development, testing, and implementation

• Determine the objectives of an assignment, and exercise judgment in selecting methods, techniques, and evaluation criteria to achieve measurable business outcomes

• Collaborate effectively with both business and IT partners to meet commitments. Work through issues and roadblocks to complete tasks on time and on budget.

• Analyze current business processes and make recommendations for improvement

• Work with business users to develop acceptance test scenarios, identify test data, and execute the scenarios

• Support real-time operational systems through management and guidance on resolving complex technical issues

• Become an insider and trusted advisor to client teams from a BSA perspective

• Have effective business meetings, understand deliverables, and drive successful outcomes

• Help in developing and implementing best practices, standards and methodologies around business analysis and data analysis

Qualifications:

• Bachelor's degree in business, operations, programming, computer science, MIS or equivalent experience 

• 2-3 years’ experience in business systems analysis projects

• 2+ years' experience working in the telecom industry desired

• Salesforce experience preferred

• Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally.

• Deep understanding of business process and operating models as well as customer process and mission.

• SDLC experience; understanding of at least one methodology and strong conceptual understanding of at least one other (Waterfall, Agile, etc.).

• Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.

• Base salary range: $58,100-$85,000

Benefits, Rewards & Wellness

• Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

• Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.