Summary/Objective:

A business development representative will help generate and facilitate sales for Travelers Haven. They will be involved in initiating contact with potential customers through phone calls, known as outbound calling, or may respond to inquiries that are generated through advertisements, known as inbound lead follow-up and answering all inbound calls to the sales que. Their objective is to identify the potential needs of the customer, qualify their interest and viability along with qualify new users who request access to the Travelers Haven platform, and create a relationship that will help drive the sale.

BDRs may arrange meetings through methods of communication, such as an email follow-up or a phone call. Their objective is to effectively and efficiently connect potential customers to sales staff so that their company profits through sales. Their duties also involve following up with people who expressed interest but have not purchased goods or services. Ultimately, they aim to expand the customer base for their company.

Essential Functions:

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through calls and emails, text messages
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) clients and Account Specialists
• Report to Manager on (weekly/monthly/quarterly) sales results
• Stay up to date with new products/services and new pricing/payment plans

Competency:

• Strong communication skills so that they can effectively interact with potential customers and sales staff.
• Teamwork skills to ensure that they work as an effective part of the sales team.
• Customer service skills are important since the success of their role depends on meeting customer needs.
• Analytical skills can be crucial because they can help them determine which products will be most suited to the customer's needs and identify the salesperson who is most knowledgeable about those products.
• Time management skills so that they can meet outreach targets and respond to queries as efficiently as possible.

Required Education & Experience:

• Proven work experience as a Business Development Representative, Sales Account Executive or similar role
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving sales quotas
• Experience with CRM software (e.g. Salesforce)
• Familiarity with MS Excel (analyzing spreadsheets and charts)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations

EEO Statement:
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.