Business Development Manager at CSG

| Greater Denver Area
!Sorry, this job was removed at 4:09 p.m. (MST) on Thursday, February 6, 2020

Position Details:

As a Business Development Manager on the Client Communications Management (CCM) team, you will succeed by serving as a trusted business partner within the customer’s organization as well as a member of the overall client relationship team. This role is a customer and business SME, responsible for managing all aspects of the interaction with our customer including the direct sales of our CCM product suite, including marketing and print services.  The Business Development Manager will become an expert in identifying customer communications needs and selling new solutions from our CCM portfolio. The role enables CSG to better understand the customer’s business and challenges and drive new business while meeting revenue targets.  Learning the customer business enables this person to be a trusted advisor to the customer.  Executed correctly, the incumbent plays a critical role in working with the Client Business Unit team in delivering revenue against quarterly and annual goals through the knowledge of the customer’s business and overall strength of the business partnership.

Essential Job Responsibilities

  • Recognize and drive new revenue. Partner with the Client Business Executive as well as the Solution Consulting teams to identify and close potential opportunities for new products and product lines across the CCM portfolio.
    • In cooperation with the Client Business Executive, develop client portfolios/account plans that tell the customer story, and which outline critical success factors, metrics for success, potential issues, and recommendations for additional business generation
    • Working with the Client Business Executive, lead the contracting process for CCM solutions with Marketing Services Quotes, LOA’s, SOW’s, AR’s, PO’s, and related amendments.
    • Lead the qualification of opportunities for sales within the scope of Client Communications Management
    • Provide customer feedback to internal service, support, product, and development teams on new service initiatives that could be sold to the customer. 
  • Be present.  As a key customer advocate, understand, anticipate, and manage the needs of the customer from both a current and future perspective. 
    • Act as a liaison between the client and internal teams when issues are escalated to minimize impact in a timely manner and ensure the appropriate client communication is provided.
    • Complete quarterly business review meetings and establish a regular program of reviews.
    • Organize and participate in product demonstrations.
    • Communicate impacting change events.
  • Customer Business SME.   Understand the customer’s business to drive and deliver new revenue. Engage the other centers of expertise to collaborate on client solution development, as appropriate. 
    • Collaborate with internal developers and SMEs to share the voice of the customer and discuss trade-offs between usability and or higher-level consulting needs from the professional services teams. 
  • Be positioned as an ambassador for the company both internally and externally. Provide thought leadership to educate the customer and internal teams on business industry trends as well as the customer business strategies. 
    • Monitor and facilitate customer adoption of our solution features and functionality by providing the other internal CSG teams with an understanding of their overall business needs as they relate to our product portfolio. 


Must be able to travel internationally and/or domestically (dependent upon location of the role) up to 50% of the time.

Minimum Requirements

  • Bachelor’s Degree in Business, Computer Science, and/or a related field
  • 7+ years of product, solutions, and/or technical client relationship or sales experience in a comparable environment
  • Understanding of Communication products within the Client Communication Management portfolio: IVR, SMS, Journey Orchestration, digital messaging, e-mail and managed print services
  • Proven track record of growing revenue within existing customer relationships
  • Ability to identify gaps in client communications stack, identify and implement CSG solutions to solve client communication challenges while growing CSG revenue
  • Established reputation as a high integrity, strong performer
  • Strong verbal and written communication skills
  • Ability to build and maintain relationships with internal/external clients at all levels of the organization as well as consult with the customer and assist them in defining their needs based on product industry knowledge
  • Demonstrated business acumen with the ability to translate business requirements into product solutions. 
  • Strong consulting, negotiation, problem solving, and interpersonal skills
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases


Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor


What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Denver office building provides an on-site gym.
Retirement & Stock Options Benefits
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Stocked Kitchen
Our office has a kitchen and cafeteria area, on top of that the building has a fantastic coffee shop / bistro in the main lobby.
Our building has it's own parking garage.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

More Jobs at CSG3 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Data + Analytics