What are we looking for?

Golden Software is seeking a full-time business development manager to join our customer support team. A successful person in this role is a curious self-starter who both creates and executes strategic plans. They will think and act from a customer-first perspective and validate potential strategies against customer research. They can efficiently collaborate with the team, both in-person and remotely, and work independently to drive the tactics forward. This individual is motivated by helping others, is dedicated to continual self and company improvement, and enjoys a good laugh. They will work from our Golden, CO office. 

What we offer:

• Challenging, rewarding work of all types – Your primary responsibility is sales and account management strategy, but you have the flexibility develop your role into one that best fits your skills and interests.
• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work. 
• Stability – Golden Software has been in business for more than 35 years.

Who we are:

We develop, sell, and support scientific visualization software. Our products are used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government. We have one of the best reputations in the industry for superior customer support. While our products are sold across the globe, we are a small company and each team member takes on multiple roles to keep the company moving forward. 

What you’ll do:

You will be working with management to create and implement business development and account management strategies.

Duties and responsibilities:

• Use customer research to design and implement a sales funnel and account management process
• Implement sales and account management strategies
• Coordinate with customer support, product development, and management teams to achieve sales objectives
• Conduct research to identify customer and market needs
• Direct sales support agents
• Provide feedback and post-sales support
• Build long-term relationships with new and current customers
• Field and respond to incoming customer requests

As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers.  

What we expect from our team members:

• Strong desire to help others
• Outstanding written and verbal communication skills
• Thorough and efficient troubleshooting and problem solving skills
• Ability to work independently and collaborate effectively with a team
• Think and work strategically in order to develop and improve the business
• Curious self-starter
• Meticulous attention to detail

Skills and requirements:

• Experience in creating and implementing sales and account management strategy and tactics
• Experience performing customer and market research
• Experience using ERP or CRM tools
• Experience with Windows and Microsoft Office tools
• BS or BA degree

Optional, but great to have:

• Experience with NetSuite, Zendesk, Jira, or Confluence
• Experience in geoscience industries

Benefits

• 401K Retirement Plan
• Health Insurance through Kaiser Permanente
• Paid vacations and time off

Additional Perks

• Cross functional training encouraged
• Casual environment with an open door policy
• Company outings
• Stocked kitchen
• Ice cream on your birthday