Business Analyst, Sales Operations (Systems, Process and Tools) at RingCentral

| Greater Denver Area
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Business Analyst, Sales Operations (Systems, Process and Tools)

Job Type: Full-time, Exempt
Location:
Denver, CO
Department:
Sales Operations
 
Reports to: 
Sr. Manager– Systems, Process & Tools


RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows.

We are a $860M company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 5 years) and rapid growth (34% yoy). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues to $1b and beyond in the coming years. 


Job Description
 

The Business Analyst, Sales Operations role requires expertise in development of Business Requirements for QTC operations, SFDC, sales tools and processes coupled with sharp business acumen. This Business Analyst will collaborate with cross functional teams including services provider and partners to develop detailed BRD's and be accountable for managing project requirements, prioritization and timelines. The candidate will also be responsible for managing closed loop communications with all stakeholders and driving timely deliverables. 

Additionally, the Business Analyst will be involved in assessing the current state and developing process improvement initiatives. This role requires strong analytical and project management skills and focus on improving operational efficiency, developing a simplified user experience and maximizing sales velocity.

Job Responsibilities 

  • Work cross functionally with key stakeholders to develop business requirements
  • Proactively provide status of projects, issue identification and risk management
  • Ability to audit SFDC objects and fields and reduce technical debt and streamline user experience
  • Hands-on experience in CRM/CPQ and understand integrations with ERP (Quote to Cash)
  • Maintain holistic view of all business processes and users to assess cross-functional impacts with regards to configuration, process, workflow, and reporting
  • Work with teams on optimizing upstream and downstream integration such as lead life cycle, new business, add-ons, renewals, order processing and provisioning
  • Proactively manage regular system maintenance, identify and resolve system issues, and drive improvements and data governance strategies with the IT organization
  • Create and maintain detailed set of instructions, system configuration, flowcharts, reports, dashboards and other documentation as needed

Qualifications and Desired Skills

  • Bachelor's degree in Computer Science, Business or Management
  • SFDC Admin and strong PMP experience, certification preferred but not required
  • Extensive Order Management Tools Experience – CPQ
  • Experience in other cloud-based systems and solutions is an advantage
  • Proficient in Microsoft Word, Excel, Lucid, Visio, PowerPoint and data visualization tools
  • Excellent oral and written communication skills including listening and presentation skills
  • Strong analytical, organization, problem-solving and consistent follow-through skills
  • Effectively prioritize multiple tasks, projects and deadlines simultaneously
  • Experience documenting processes using project management methodologies
  • Ability to work in a self-directed manner

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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